Duty Manager

Job Description

• Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.
• Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.
• Ensure the smooth running of service when you are on duty.
• Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
• Be flexible in assisting around the Hotel in response to business and guest needs.
• Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
• Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
• Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
• Assist in the training and induction of new staff in conjunction with the Heads of Department.
• Ensure the security of the hotel, stocks and keys at all times whilst on duty.
• Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
• Identify and report maintenance requirements/hazards in the workplace.
• Assume responsibility whilst on duty for any emergency situations in line with procedures.
• Attend any training meetings as required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience required
• 2 – 4 years of management experience or progressive growth in a customer service oriented role, preferably in theme park or hotel/resort operations.
• Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
• Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting, etc is essential.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.