Computer Operator

Overview

The Computer Operator - 2nd Shift is responsible for running the scheduled evening job workload on the company's IBM Mainframe. Working part-time hours in the afternoon and evening, the operator runs scheduled jobs in the correct sequence, monitors them to completion, verifies output, and takes corrective action or escalates when a job fails. This role requires reliability, consistency, and attention to detail.

Responsibilities

• Run the scheduled evening job workload on the IBM Mainframe in the correct sequence, ensuring all required jobs complete successfully before the end of the shift.• Monitor job execution and system consoles, responding to prompts, messages, and abnormal terminations.• Take corrective action on job failures using documented restart procedures; escalate to the Senior Operations Administrator or on-call staff when an issue is outside documented procedures.• Perform daily backups of data files and servers and monthly operating system backups, confirming successful completion and handling backup media as required.• Prepare peripheral equipment with forms, tapes, and other media as needed.• Assist with off-hours computer problems and communicate effectively with users to resolve after-hours issues.• Maintain an accurate shift log and hand-off notes documenting jobs run, exceptions, and actions taken.• Follow established operating instructions and report gaps or errors in documentation so procedures stay current.• Support end of month, quarter, and year processing as scheduled.• React to change productively and handle other essential tasks as assigned.• Perform all other duties appropriate to the position as requested by the supervisor.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications

• High school diploma or equivalent required; college coursework in Computer Science, Information Technology, or a related field a plus.• One to two years of computer operations experience, or equivalent technical experience.• Ability to follow written operating instructions and start procedures accurately and consistently.• Basic troubleshooting skills and sound judgment about when to take corrective action and when to escalate.• Clear written and verbal communication skills, with the ability to work with users and on-call staff to resolve after-hours issues.• Dependable, detail-oriented, and able to work independently with minimal supervision.• Availability to work a part-time afternoon/evening schedule, with some flexibility around month-end, quarter-end, and year-end processing.

Special Skills & Abilities:

• Ability to learn and use the company's job management and scheduling tools.• Comfortable using standard office computing tools, email, and the help desk system for communication and documentation.• Prior mainframe or batch job processing experience preferred but not required.

Physical Environmental Factors: • Work in office setting using telephone, computer, and other office machines.