Customer Support Executive

This position of Customer Support Executive provides fantastic experience in telecommunication and paperwork management, and is well suited for anyone with a marketing background. This position requires strong interpersonal and organisational skills, able to respond to any enquiries via telephone or computer, so computer literacy is a vital asset..

Key Responsibilities:

• Drive repeat sales in MSC and other Business Assurance Services
• Resolve customer requests on ServiceNow.
• Coordinate with existing customers for timely follow-ups on QRFs, proposals, and issued contracts
• Collate data from the CRM tool “NGPS” for projects due for renewal
• Ensure compliance with internal and external guidelines, policies, and procedures
• Maintain high levels of internal and external customer service satisfaction
• Support the RC Sales/SMEs team, primarily in preparing quotes and following up on sales quotations
• Negotiate terms with clients and respond to online or telephone queries in a calm and professional manner
• Achieve retention targets

• Postgraduate or Graduate with 4 to 5 years of relevant experience
• A management degree is an added advantage, but not mandatory
• Proven ability to convert opportunities and close Recertification sales
• Strong communication skills in English (both written and verbal)
• Effective negotiation skills
• Strong interpersonal skills and a collaborative team player
• High proficiency in Microsoft Office applications
• Ability to quickly learn and operate various software tools 

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

• Flexible work arrangements for better work-life balance 
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave
• Medical benefits ( Insurance and Annual Health Check-up)
• Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme) 
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
  Company bonus/  Profit share.

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.