P

PDI Technologies

Retail payment, loyalty, shopper insights

Network Operations Analyst 2

Full-Time
No salary listed
Mid
Bachelor's
Remote in USA
Remote
IT OperationsNetwork Engineering & Administration

About the job

Requirements
  • A bachelor's degree in Information Technology, Computer Science, or Network Engineering, or equivalent experience.
  • At least 3 years of experience supporting enterprise network environments.
  • Strong understanding of TCP/IP, routing and switching, DNS and DHCP, VPN technologies, network monitoring tools, and firewall concepts.
  • Experience troubleshooting and resolving network-related incidents.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Excellent communication and customer service skills.
Responsibilities
  • Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.
  • Investigate network incidents, outages, and performance degradation issues.
  • Lead root-cause analysis and drive corrective and preventive actions to reduce repeat incidents.
  • Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.
  • Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.
  • Support LAN, WAN, VPN, cloud, wireless, and security technologies.
  • Participate in customer implementations, migrations, and infrastructure improvement projects.
  • Support the transition of new products and network solutions from Engineering to Operations.
  • Maintain accurate documentation, knowledge articles, and operational procedures.
  • Manage incident, problem, and change activities using ITSM and ITIL-based processes.
  • Identify opportunities for automation, operational efficiency, and continuous improvement.
  • Participate in an on-call rotation as needed.
Desired Qualifications
  • Experience supporting Fortinet, Cisco Meraki, Palo Alto, Cradlepoint, or AWS networking environments.
  • Experience working in an ITIL-based support organization.
  • Understanding of PCI-DSS or related compliance frameworks.
  • Experience with cloud networking and infrastructure.
  • Network certifications such as CCNA, Network+, JNCIA, Palo Alto Networks certifications, or Meraki certifications.

About the company

P

PDI Technologies

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Website

PDI Technologies provides payment solutions, loyalty programs, and shopper insights tailored for retail and convenience sectors, including petroleum wholesale. It offers software and related services that help businesses process payments, run loyalty initiatives, and analyze shopper data to improve engagement. The product suite works by integrating payment processing with loyalty and data analytics, enabling clients to manage customer programs, track transactions, and extract insights while ensuring data security. The company differentiates itself through deep industry specialization, more than four decades of experience, and a large, diverse client base (over 1,500 companies) in retail, convenience, and petroleum wholesale, which enables more precise, sector-specific solutions. Its goal is to help clients streamline operations, boost profitability, and grow customer loyalty by leveraging data-driven decisions and secure, integrated technology.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Alpharetta, Georgia

Founded

1983

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Simplify Jobs

Simplify's Take

What believers are saying

  • PDIQ entered beta in 2026, with internal use across engineering, support, and sales.
  • September 2026 AI Prompt Protection expands high-margin security revenue around growing shadow-AI demand.
  • October 2026 NACS visibility and August 2026 AdAction gaming deepen loyalty monetization.

What critics are saying

  • A data breach in PDI payments or AI products would crush trust and renewals.
  • Microsoft, Palo Alto Networks, and SentinelOne pressure PDI’s security and AI attach rates.
  • Integrating P97, Nuspire, and Comdata can distract teams and delay product execution.

What makes PDI Technologies unique

  • PDIQ embeds AI inside ERP, POS, loyalty, and payments workflows, not standalone tools.
  • PDI serves 200,000 customers across 60 countries, concentrated in convenience and petroleum.
  • PDI combines payments, loyalty, logistics, and managed security under one industry-specific platform.

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Benefits

  • Flexible Work Hours
  • Unlimited Paid Time Off
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
PDI Technologies
Oct 1st, 2026
PDI brings the connected convenience ecosystem to NACS Show 2026.

PDI brings the connected convenience ecosystem to NACS Show 2026. by PDI Technologies Discover how AI, automation, and connected workflows are helping fuel and convenience businesses improve performance and drive growth ATLANTA, GEORGIA, October 1, 2026 - At Booth C5936 during NACS Show 2026, PDI Technologies will demonstrate how convenience retailers, petroleum wholesalers, commercial fueling operators, and consumer brands can improve visibility, simplify operations, strengthen resilience, and drive growth through connected technologies, embedded intelligence, and AI-powered workflows. Building on the momentum of PDI's Connections Live 2026, NACS Show attendees can experience these innovations firsthand through demonstrations across the PDI portfolio. "NACS gives us an opportunity to connect directly with customers and discuss the priorities shaping their businesses," said Melissa Willis, SVP, Marketing, at PDI Technologies. "Whether they're focused on deepening customer loyalty, protecting their organizations, modernizing operations, or adopting AI, we're excited to show how PDI can help them achieve their goals." From October 7-9 during the Expo at NACS Show 2026 in Las Vegas, Nevada, attendees visiting the PDI Booth C5936 can explore solutions that help businesses: * Put industry-specific AI to work faster with PDIQ and MyPDI, bringing intelligence, automation, and insights into data, workflows, and solutions customers already use * Gain greater visibility and efficiency across wholesale operations with PDI Wholesale Petroleum Management * Strengthen cybersecurity, protect networks, and adopt AI with confidence through new offerings like PDI Managed Network Secure Edge, AI Prompt Protection, and Unified Defense System (in beta) * Grow customer loyalty and recurring revenue with PDI Subscriptions and PDI Engagement, the industry's end-to-end loyalty and payments solution * Simplify back-office, loyalty, and tobacco program management for independent operators with PDI Essentials * Discover additional innovations across Point-of-Sale (POS), Commercial & Industrial fueling, Electronic Shelf Labels (ESL), retail site management, and more, all connected through the PDI ecosystem. PDI will also participate in the NACS Show education program through "Agentic AI for Around the Clock Retail," featuring Jeff Hassman, GM of AI Solutions at PDI Technologies, and Rick Rigby, CTO of Atlantis Management Group. The session will highlight how AI can help retailers identify issues and opportunities earlier, enabling smarter, faster decision-making across pricing, promotions, forecasting, and financial performance. NACS attendees are encouraged to schedule time with a PDI solutions expert and visit Booth C5936 to explore the technologies helping shape the future of convenience retail. To learn more and schedule a meeting, visit pditechnologies.com/events/nacs-show-2026. About PDI Technologies PDI Technologies, Inc. provides solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, PDI helps businesses modernize operations and converge systems to increase productivity and engage customers faster. Now with PDIQ, PDI is embedding AI into trusted workflows so teams can work smarter, make better decisions, and accelerate innovation. From large-scale ERP and logistics to loyalty, payments, and cybersecurity, PDI delivers the intelligence needed to win in a rapidly changing world. Visit pditechnologies.com.

PDI Technologies
Sep 22nd, 2026
PDI expands security services to combat shadow AI with AI Prompt Protection.

PDI expands security services to combat shadow AI with AI Prompt Protection. by PDI Security and Network Solutions New AI security offering helps organizations uncover shadow AI and protect AI usage across their workforce ATLANTA, GEORGIA, September 22, 2026 (GlobeNewswire) - PDI Technologies, a leading provider of managed security and network services, today announced PDI Managed AI Prompt Protection. The new AI security service is available globally to help organizations discover, govern, and protect AI usage across their workforce with visibility, security, and real-time control, including for the unmanaged use of AI tools such as ChatGPT, Gemini, Claude, Cursor, and many other custom LLMs. While organizations often know which AI tools they've approved, far fewer know which tools employees actually use, what information they share, or whether they use AI responsibly. As AI adoption accelerates, that visibility gap is fueling a growing shadow AI challenge and becoming a serious business risk. According to IBM's Cost of a Data Breach Report 2026, shadow AI's share of security incidents more than doubled to 43% this year, and those incidents now average $5.39 million in breach costs. Tom Jackson, Vice President of Information Technology at Beck Suppliers, Inc., one of Ohio's leading independent fuel suppliers and convenience retail operators, said, "AI is unlocking new opportunities across our business, enabling greater efficiency, innovation, and decision-making. At the same time, the rapid adoption of AI technologies introduces important governance, security, and compliance considerations. To maximize the benefits of AI while protecting sensitive information, we need greater visibility into how these tools are being used across the organization." PDI Managed AI Prompt Protection helps organizations: * Discover shadow AI and gain visibility into more than 15,000 AI services used across the workforce, creating a single source of truth for AI activity. * Protect and redact sensitive information in real-time before customer data, payment information, intellectual property, and other business-critical assets reach external AI platforms. * Guide employees toward safer AI usage through in-the-moment coaching to reinforce responsible AI practices. "Organizations are rapidly adopting AI to boost productivity, accelerate decision-making, and achieve better business outcomes," said Ameer Karim, Senior Vice President & General Manager, Security & Network Solutions, PDI Technologies. "At the same time, AI creates new blind spots for security teams. PDI Managed AI Prompt Protection helps organizations gain the visibility, control, and managed expertise needed to enable secure AI adoption at scale." PDI Managed AI Prompt Protection is the latest addition to the PDI Security & Network Solutions portfolio and reflects its continued investment in helping organizations address emerging AI security, cybersecurity, and networking challenges. Through an ecosystem of proven technologies, strategic industry relationships, and managed expertise, PDI helps organizations drive compliance and secure always-on, complex operating environments, including branded oil, convenience fuel and retail, quick-service restaurants (QSRs), specialty retail, automotive, and other distributed enterprises. Connect with PDI to learn how PDI Managed AI Prompt Protection helps organizations strengthen AI governance, improve visibility, and reduce risk, and to explore other innovations from PDI Security & Network Solutions. Security leaders, IT decision-makers, and teams responsible for AI governance and risk management can also register for PDI's upcoming webinar, "Secure Employee AI Usage Without Compromising Productivity," featuring cybersecurity experts from PDI and SentinelOne, on Wednesday, September 30, 2026. Registration details are available online. About PDI Security and Network Solutions With over 25 years of cybersecurity expertise, PDI Security and Network Solutions is redefining managed security through intelligent unification and protection. PDI delivers fully managed security and network services through 24/7/365 Security Operations Centers (SOCs), Network Operations Centers (NOCs), and AI-powered insights via the PDI Cybersecurity Platform. PDI processes more than 1 trillion traffic logs quarterly and safeguards over $1 trillion in retail transactions annually. About PDI Technologies PDI Technologies, Inc. provides solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, PDI helps businesses modernize operations and converge systems to increase productivity and engage customers faster. Now with PDIQ, PDI is embedding AI into trusted workflows so teams can work smarter, make better decisions, and accelerate innovation. From large-scale ERP and logistics to loyalty, payments, and cybersecurity, PDI delivers the intelligence needed to win in a rapidly changing world. Visit pditechnologies.com.

GlobeNewswire
Sep 4th, 2026
Enabling smarter operations across Latin America's fuel and convenience industry with PDI Technologies.

Enabling smarter operations across Latin America's fuel and convenience industry with PDI Technologies. At ExpoPostos & Conveniência 2026, PDI showcases connected solutions for retailers navigating a rapidly evolving market. September 04, 2026 10:00 ET | Source: PDI Technologies SÃO PAULO, Sept. 04, 2026 (GLOBE NEWSWIRE) - As ExpoPostos & Conveniência 2026 opens next week, PDI Technologies, a global leader enabling smarter operations across the convenience retail and energy sectors, will showcase connected technologies for fuel distributors, retailers, convenience operators, and foodservice businesses as they navigate change and drive performance in Latin American markets. ExpoPostos takes place September 8-10, 2026, at São Paulo Expo. Attendees can visit Stand Q24 in Hall 5 to learn how PDI enables businesses to connect their data, streamline operations, and respond more effectively to changing market conditions. Building on more than two decades of experience in the country, PDI has supported some of Brazil's largest fuel distributors and retailers through an evolving energy and retail landscape. "Latin America remains one of the most dynamic markets for fuel and convenience retail, with Brazil as a continental leader in terms of fuel sales and number of service stations nationwide," said Luis DeMontes, a PDI Technologies vice president who serves the LATAM region. "Businesses throughout the region are looking for technology that helps them adapt to change, and AI is creating new opportunities to turn their own trusted data into insights that support informed business decisions." PDI also will participate in the event's educational program with a 50-minute session on Tuesday, September 8, at 5:00 pm local time. In the "Fuel Pricing: Execute Your Own Pricing Strategy with Speed and Precision" session, PDI experts will explore market trends, operational innovation, and fuel pricing technology. "At PDI, we support customers navigating regional complexity with solutions for logistics, pricing, loyalty, back-office management, point-of-sale (POS) operations, and security," said Melina Puma, who supports customer success for PDI Technologies in the LATAM region. "Drawing on decades of experience in Brazil, these solutions give retailers greater visibility into market conditions so they can respond more quickly to change and make informed decisions for their businesses." ExpoPostos attendees can discover how PDI supports fuel and convenience retailers throughout Latin America by visiting PDI Technologies in Stand Q24 in Hall 5. To learn more about innovative solutions for the global convenience and fuel industry, visit pditechnologies.com. About PDI Technologies PDI Technologies, Inc. provides solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. With operations across the Americas, EMEA, and APAC, PDI supports more than 200,000 customers in over 60 countries. PDI is "Connecting Convenience" by helping businesses modernize and converge to increase productivity and engage customers faster. Now with PDIQ, PDI is embedding AI into trusted workflows so teams can work smarter, make better decisions, and accelerate innovation. From large-scale ERP and logistics to loyalty, payments, and cybersecurity, PDI delivers the intelligence needed to win in a rapidly changing world. Visit pditechnologies.com.

AdAction
Aug 28th, 2026
AdAction partners with PDI Technologies to bring advertiser-funded gaming to convenience loyalty.

AdAction partners with PDI Technologies to bring advertiser-funded gaming to convenience loyalty. * August 28, 2026 AdAction is proud to announce its partnership with PDI Technologies, a leading provider of technology for the convenience retail and petroleum wholesale ecosystem, spanning ERP, logistics, payments, and loyalty. "Convenience operators have been funding loyalty rewards out of their own margin for years. This partnership changes where that funding comes from. By bringing AdGem Play(TM) into the loyalty programs PDI powers, operators can give members a new way to earn, on the days between fill-ups, without issuing another point out of margin." Mariah Marmol, Sr Director of Business Development Alongside the partnership, AdAction is opening the AdGem Play(TM) Early Adopters Program to a limited group of convenience retail operators. Bringing advertiser-funded rewards to convenience loyalty. AdGem Play(TM) is a mobile gaming arcade that embeds directly into an existing loyalty app. Members play third-party mobile games they already enjoy. Advertisers fund the rewards. Operators earn engagement and incremental value without adding points liability to the balance sheet. Integrated with the loyalty infrastructure PDI provides, this gives convenience retailers a new earning mechanic inside an environment they already own, without building a new monetization model from scratch. The rising cost of a loyalty point. For most convenience programs, rewards are issued out of margin. That model works when transactions are frequent and fuel volume is predictable. It gets expensive the moment either assumption slips. Two things came up constantly in conversations with operators at PDI Connections Live in Grapevine this August: * Rewards are getting expensive. Points issued out of margin hold up right until you need engagement on the days nobody is buying fuel. * Loyalty apps get treated as payment tools. Members open the app at the pump and close it in the parking lot. Between visits, the program goes quiet. AdGem Play(TM) was built for the space between those transactions. Engagement on the days between visits. A convenience loyalty program competes for attention against every app on a shopper's phone. Mobile games win a meaningful share of that attention already. Rather than treating that as competition, AdGem Play(TM) turns it into an earning channel. A member opens the loyalty app, plays a game from the arcade, and earns program currency funded by the advertiser behind that game. The operator does not absorb the cost of the reward. The member gets a reason to open the app on a day they were not going to buy anything. That changes the shape of the program. Loyalty stops being a transaction receipt and starts being a place members return to. Inside the Early Adopters Program. The Early Adopters Program is intentionally small. AdAction is selecting a limited group of convenience operators to launch with, and working closely with each one on configuration, reward economics, and member experience. Early adopters get: * Direct implementation support from the AdAction team * Input into the convenience store roadmap * Early access to performance benchmarks across participating programs * Preferred terms for the initial launch period The program is open to operators running loyalty on PDI infrastructure. Why this matters now. Convenience retail is under real margin pressure, and loyalty is one of the few owned channels with room left in it. Most programs are still measured only on retention and basket size. The more interesting question is whether the program can carry part of its own cost. Advertiser-funded engagement is one answer. It does not require rebuilding the program, changing the earn structure members already understand, or asking operators to spend more to get more attention. Expanding what convenience loyalty can deliver. PDI has spent years building the systems convenience retailers run on, from the back office to the loyalty program. AdAction brings a differentiated monetization layer to that ecosystem through advertiser-funded gaming experiences. Together, AdAction Interactive LLC is expanding what a convenience loyalty program can do: * For operators, a new source of funded rewards and engagement between transactions * For members, more ways to earn without spending more * For the category, a loyalty model that does not depend entirely on margin AdGem Play(TM) is built in the United States, and AdAction Interactive LLC is intentional about the operators AdAction Interactive LLC build it with. Interested in bringing advertiser-funded gaming to your loyalty program? Contact AdAction to learn about the AdGem Play(TM) Early Adopters Program.

Associated Press
Mar 26th, 2026
PDI Technologies launches PDIQ, AI foundation for convenience retail and fuel operations

PDI Technologies has launched PDIQ, an embedded AI foundation for the convenience retail and petroleum wholesale sectors. The platform integrates AI directly into PDI's existing solutions, including ERP, POS and loyalty systems, to automate tasks and deliver personalised insights. Before external release, PDI deployed PDIQ internally across engineering, customer support and sales functions. The company has over 400 AI-certified engineers and 600 intelligent agents in active use. PDIQ maintains human oversight, isolates customer data to permitted use cases, and ensures full auditability. The platform is currently in beta with select customers. A hands-on lab will debut at Connections Live 2026 in August. PDI operates at the intersection of convenience retail and petroleum wholesale, providing ERP, logistics, loyalty and payment solutions globally.