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Datavant

De-identification and linking health data SaaS

Vice President, Service Delivery

Operations & LogisticsPosted on Nov 10
Full-timeRemote in USA$146.5k - $156.5kRemote

About the Job

Requirements

  • Significant experience leading multi-site healthcare or large-scale operations teams.
  • Strong leadership capabilities and the ability to develop leaders of leaders.
  • Fluency in operational key performance indicators and data-driven decision-making.
  • Experience leading compliance-driven, standardized workflows.
  • Ability to manage change and scale new processes across diverse teams.
  • Strong collaboration skills across cross-functional partners.

Responsibilities

  • Lead regional operations across multiple markets, Managers, Supervisors, and frontline and Global staff.
  • Own regional key performance indicator results, including turnaround time, on-time delivery, quality, productivity, and standardization.
  • Ensure adherence to standardized workflows and compliance requirements across all sites.
  • Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
  • Interpret regional key performance indicator trends and create action plans to improve performance.
  • Lead regional continuous improvement initiatives and support transformation pilots.
  • Respond to operational escalations routed through Account Management.
  • Partner cross-functionally with the Network Operations Center, Training, Implementation, and Product teams.
  • Coach and develop Managers and emerging leaders within the region.
  • Drive adoption of digital and global workflows across operational teams.
  • Design and evolve the service delivery operating model to support business growth and client expectations.
  • Lead large-scale delivery transformations, including standardization, automation, and technology enablement.
  • Ensure delivery capabilities scale without linear increases in cost or headcount.
  • Partner closely with Account Management, Go-To-Market, Product, and Compliance.
  • Review, assess, and provide resolution to all negative and neutral customer service surveys.
  • Analyze monthly regional budgeting and accounting reports, including Cognos, to maintain adherence to the annual budget and expenditure controls, with emphasis on sales, compensation, and site performance.
  • Analyze reports to ensure appropriate monitoring of financial performance and quality, and explain variances in financial data.
  • Oversee employee management, including hiring, training, motivating, coaching, developing, disciplining, and terminating associates within the reporting structure.

Desired Qualifications

  • Experience in Health Information Management, Release of Information, or similar regulated operational environments.
  • Experience leading transformation or standardization programs.
  • Lean or Six Sigma background.

About the Company

Datavant

De-identification and linking health data SaaS

Datavant provides software to securely share health data by removing personal identifiers and linking records from multiple sources. Its SaaS platform de-identifies datasets and connects data across hospitals, research centers, pharma, and public health groups for cohesive analysis. It differentiates itself by combining privacy-preserving de-identification with cross-source data linkage in the health sector, supporting interoperability while protecting privacy. Its goal is to enable secure, privacy-friendly exchange of health information to advance research, patient care, and public health.

Company size
5,001-10,000
Company stage
Series B
Total funding
$80.5M
Headquarters
San Francisco, CA
Founded
2017

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