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Corston

Designs and retails architectural hardware

Technical Support Advisor

Customer SupportUpdated on Nov 13
Full-timeHanover Park, IL, USAIn-person

About the Job

Requirements

  • At least one year of electrical work, installation, or technical customer service experience within the electrical products industry.
  • Excellent in-person and telephone skills.
  • Excellent presentation, verbal, and written skills.
  • Ability to build strong relationships.
  • Highly task- and KPI-driven.

Responsibilities

  • Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets, and lighting.
  • Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear, step-by-step solutions.
  • Support trade customers, including designers, electricians, and contractors, with specifications, installation details, and troubleshooting.
  • Offer technical guidance and support to the wider customer service team.
  • Handle customer enquiries by telephone and email.
  • Identify recurring technical questions and suggest updates for FAQs on Corston.us.

About the Company

Corston

Designs and retails architectural hardware

Corston designs and sells architectural ironmongery and electrical fittings through a direct-to-consumer online store. Its lines, including Kew (flush switches and outlets for new builds and retrofits) and Grove, include smart in-line dimmer modules for lighting control, all designed to match across finishes such as antique brass. The company emphasizes engineering precision and cohesive design so cupboard handles, knobs, switches, and dimmers form a coordinated range, with customers noting the substantial feel and high quality. Its goal is to grow its presence in the United States while maintaining strong customer support and a consistent hardware aesthetic.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
United Kingdom
Founded
2019

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