The Creative Operations Team at Wayfair is looking for an experienced Operations Manager to join our in-house creative team and run projects and initiatives for our Marketing Creative channels. 

In this role, you are responsible for managing all workflows and timelines for the creative work we do. You set and continuously optimize processes to ensure the projects are delivered on brief, on time and in line with business goals and priorities. We are looking for someone who pays attention to detail while overseeing multiple projects at once and different challenges that come your way daily. Someone who can work effectively and passionately both independently and with a team, while likely managing 1-2 direct reports. We strive for creative and operational excellence, ideally looking for a strong organizer with 5-6+ years of experience managing large and complex creative projects in which you successfully applied agile methodologies.

This role will require leadership skills as you will navigate alongside different roles, needs and tasks of the creative team, along with building relationships with our Marketing partners, helping to build the best team and collaborate effectively. Strong communication is a must, as you work closely with various cross-functional teams. 

Besides your profound organizational skills you bring a strategic mindset that makes you capable to relate your work to the long term business objectives. Wayfair is a data-driven company, hence we expect you to be comfortable in using performance and operational data to inform your planning and your decision-making process, and you would also develop insights on an operational level from your analysis of available project-specific data and KPIs. 

What You Will Do

• Work closely with business teams and stakeholders to ensure goals and expectations for all marketing creative work is met within a timely manner
• Manage the planning of monthly sprints for the Creative team
• Report on Creative Group KPIs to identify trends and opportunities to determine project success and gain insights for gaining further efficiencies in creative operations
• Drive efficiencies across all aspects of our work, from intake to delivery, from upfront planning through to retrospective learning, in collaboration with the Creative leads and stakeholders 
• Challenge input briefs, identify gaps or inconsistencies in order to facilitate an efficient creative kick off and execution 
• Oversee Marketing roadmaps to forecast and define the capacity requirements and project milestones 
• Establish and continuously strive to optimize the creative operational workflows
• Onboard and manage creatives’ workload to ensure a seamless and successful collaboration with the entire team
• Partner with the Brand Development team on their roadmap, supporting key initiatives 

What You’ll Need

• 5-6+ years of experience in relevant areas (e.g. creative operations, production, brand strategy, marketing operations)
• Bachelor’s degree or equivalent
• Exceptional written, visual and verbal cross-functional communication skills in communicating with and managing stakeholders 
• Exceptional project management capabilities, comfortably using common project management tools (like Jira) and applying agile methodologies (SCRUM, Kanban, Retrospectives)
• Ability to take a defined objective and define, scope and implement a project plan from scratch
• Ability to unpack and simplify complex projects or given problems
• Proficiency to prioritize and manage multiple projects or tasks, with high adaptability to change if required
• Experience in short and long-term resource planning 
• Critical thinking and an analytical approach to solve problems
• Use good judgment and succinct communication to be effective in driving results
• Proactivity and a positive, people-oriented, energetic attitude
• Comfort to work efficiently and effectively within a dynamic, fast-paced environment
• Experience and comfort in using data as part of the decision making process and result evaluation
• Work experience in e-commerce or agency is desired