All Accor
Global hotel management, franchising, loyalty program
Assistant Housekeeping Manager
About the job
- At least 2–3 years of experience in a similar position in the hotel sector, preferably in housekeeping.
- Training in Tourism, Hotel Management, or a related area is desirable.
- English is required; a third language is valued.
- Proficiency with the Fols property management system.
- Knowledge of cleaning techniques, inventory control, and standard hotel operating procedures.
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Ability to coordinate and motivate a diverse team while maintaining a positive work environment.
- Attention to detail when verifying cleanliness, organization, and work quality.
- Ability to plan and organize staff tasks efficiently.
- Ability to identify and quickly resolve issues related to cleaning or guest service.
- Good communication skills with staff, other departments, and guests.
- Report directly to the Housekeeping Manager and Head of Accommodation.
- Work closely with hotel departments including reception, maintenance, and customer service.
- Maintain contact with cleaning-product suppliers and other external companies related to hotel operations.
- Supervise the housekeeping team's work in guest rooms and common areas, ensuring compliance with quality standards and hotel policies.
- Verify that cleaning procedures are performed correctly according to established protocols.
- Conduct periodic inspections of guest rooms and public areas to ensure they are in excellent condition and free of defects.
- Coordinate and assign daily tasks to housekeeping staff in rooms, corridors, common areas, and bathrooms.
- Monitor the team's efficiency and productivity to ensure cleaning time and quality requirements are met.
- Provide ongoing training on cleaning procedures and quality standards.
- Conduct periodic performance evaluations and provide constructive feedback.
- Monitor cleaning-product and equipment inventory, ensuring adequate stock and efficient use.
- Collaborate with the purchasing department on requisitions for cleaning supplies and hygiene products.
- Ensure guest rooms and common areas meet cleanliness and presentation standards that support guest satisfaction.
- Handle special guest requests related to room cleanliness or comfort, including requests for pillows and additional towels.
- Ensure housekeeping staff comply with occupational health and safety protocols and applicable internal and external regulations.
- Oversee sustainability and energy-efficiency standards in housekeeping, including appropriate use of environmentally friendly products and waste reduction.
- Prepare periodic reports on the condition of guest rooms and common areas, including incidents or areas requiring special attention.
- Maintain accurate records of completed tasks, required maintenance, and guest requests.
- Ensure sustainable practices are followed in the use of cleaning products and waste management.
- Propose improvements to cleaning processes and resource optimization.
- Maintain high cleaning standards during periods of high occupancy.
- Resolve cleaning or guest-comfort issues quickly and efficiently.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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