Restaurant Server

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.   Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

Restaurant Server | Marriott Colorado Springs

Think about the best dining experience you have ever had. Chances are, it was not just about the food. It was about how you felt the moment you walked in. It was the server who knew the menu inside and out and made you feel like every recommendation was made just for you. That experience does not happen by accident. It happens because of the person behind it.

We are looking for a highly motivated, guest-focused Restaurant Server to join our team at the Marriott Colorado Springs. If you are someone who brings natural warmth to every interaction, takes pride in knowing your craft, and genuinely loves the art of hospitality, we want to meet you.

About the Role

As a Restaurant Server, you are the face of our restaurant and the single most important variable in our guests’ dining experience. From the moment guests are seated to the moment they sign their check, everything that happens at that table flows through you. You will need to know the menu deeply enough to guide guests through it with genuine enthusiasm, handle special requests without missing a beat, collaborate seamlessly with the kitchen and bar teams, and resolve concerns in a way that leaves guests walking out happier than they expected.

What You’ll Be Doing

• Preparing the restaurant thoroughly before each shift, ensuring tables are clean, properly set, and guest-ready before the first cover arrives

• Greeting every guest warmly and promptly as they arrive or move through the restaurant

• Guiding guests through their culinary journey with descriptive, enthusiastic menu selling that helps them make choices they will genuinely enjoy

• Developing and maintaining deep knowledge of every item on the menu, including ingredients, preparation methods, allergens, and pairing recommendations

• Taking orders accurately, confirming all special requests and dietary needs without exception

• Delivering food and beverages in a timely and professional manner, checking in with guests to ensure everything meets their expectations

• Performing quality checks throughout the meal and anticipating needs before guests have to ask

• Working collaboratively and communicating clearly with kitchen staff, bar staff, and fellow servers

• Addressing guest concerns with patience, empathy, and a genuine commitment to resolution

• Maintaining knowledge of the full beverage program including wine, beer, cocktails, and spirits

• Presenting bills accurately and in a timely manner, completing the experience on a high note

• Maintaining a clean, organized, and sanitized work area throughout the shift

What We’re Looking For

• An engaging, warm, and welcoming personality that makes guests feel at home the moment you approach the table

• A natural ability to sell descriptively; you do not just recite the menu, you make people excited about what they are about to experience

• A genuine passion for creating exceptional dining experiences for every guest, every shift, without exception

• Strong knowledge of food, wine, beer, cocktails, and spirits

• The ability to stay composed, focused, and genuinely hospitable under pressure during high-volume service periods

• Excellent verbal communication skills and the ability to connect authentically with guests from all walks of life

• A collaborative, team-first attitude

What are we looking for?

Qualifications

• 2 to 4 years of food service experience required; hotel restaurant or upscale dining experience is a strong plus

• Knowledge of wine, beer, cocktails, and spirits; ability to make confident and informed beverage recommendations

• Must be of legal age to serve alcohol in the state of Colorado

• Ability to stand, walk, and remain active on your feet for the full duration of a shift

• Ability to carry trays and transport food and beverage items safely throughout service

• Comfortable working in a fast-paced environment and managing multiple tables simultaneously

• Flexible availability to work evenings, weekends, and holidays as required by the business

• Professional appearance and demeanor consistent with the Marriott brand standards

• High school diploma or equivalent preferred

Who Thrives Here

The servers who truly excel in this role are the ones who understand that hospitality is personal. They do not treat tables like transactions. They treat guests like people who chose to spend their time and money here, and they make sure that choice feels like the right one every single time. They know the menu cold. They read the table and adjust their approach accordingly.

What’s In It for You

At Pyramid Global Hospitality, we believe that the people who deliver exceptional experiences deserve to feel exceptional about where they work. When you join our team, you gain access to a full range of benefits designed to support your life and your future, including:

• Exclusive discounts on room rates and experiences across our award-winning hotel portfolio

• Comprehensive health insurance plans including mental wellbeing support for you and your loved ones

• Pet insurance for the four-legged members of your family

• Competitive finance and retirement solutions

• Performance-based incentives and bonuses

• Generous paid time off

• Exciting associate perks and discounts

• Skill-enhancing job training from day one

• Educational opportunities to support your long-term career growth

• A genuine commitment to work-life balance

• Real pathways for career advancement within our organization

About Us

The Marriott Colorado Springs is part of the Pyramid Global Hospitality family, a company that leads with a People First philosophy in everything it does. We are a passionate, diverse, and dedicated team that values the unique contribution every associate brings to the table. We invest in our people because we know that great hospitality starts with great people who feel genuinely supported, recognized, and challenged to grow.

Ready to Apply?

If you are ready to bring your talent, your energy, and your love of genuine hospitality to one of Colorado Springs’ premier hotel dining experiences, we would love to hear from you. Apply today and let’s create something exceptional together.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender including pregnancy, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.