Experience with a computerized parts management system is highly desired.
Must be capable of working in a fast-paced environment.
Must demonstrate attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated and committed to completing tasks in a timely manner.
Must be available for after-hours calls on a rotating basis.
Must adhere to applicable safety policies and comply with company policies, procedures, and standards.
Responsibilities
Communicate with customers in a positive, caring, and timely manner to enhance customer relations while accurately and efficiently processing parts transactions.
Model the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.
Model, promote, reinforce, and reward the use of HOLT's Values Based Leadership tools, models, and processes to align with the company's vision and values.
Sell parts to customers by phone, fax, email, or in person, and serve as a point of contact for parts customers.
Complete parts transactions for internal and external customers accurately, promptly, and supportively to ensure customer satisfaction.
Participate in HOLT and dealership manufacturer sales programs that promote sales through incentives and meet or exceed specified objectives.
Keep product information systems current and update new product information.
Respond to after-hours customer call-outs on a rotating basis.
Work safely and perform other assigned duties.
This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Misson.
Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
Ensures that product information systems are kept current and new product information is updated.
Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties assigned.
Demonstrate well-organized skills.
Demonstrate good phone and people skills.
Must be proficient with computers. Experience with a computerized parts management system highly desired.
Must be capable of working in a fast-paced environment.
Demonstrate excellent attention to detail.
Must have excellent attendance and work performance.
Must be self-motivated with a high commitment to completing tasks in a timely manner.