M

Megaport

Subscription-based network connectivity to cloud services

Customer Success Operations Manager

Full-Time
No salary listed
Mid
Remote in UK
Remote

About the job

Requirements
  • Demonstrated experience in an Account Management, Customer Success, or Sales role.
  • Experience working with a CRM or ticket management system; JIRA and Salesforce experience is preferred.
  • Ability to identify and appreciate customer needs and guide customers through processes seamlessly.
  • Ability to understand customer service issues and present suitable solutions.
  • Ability to work in a fast-paced environment with multiple tasks or goals.
  • Strong verbal and written communication skills.
  • Ability to collaborate and work effectively across internal and external organizations.
  • Enthusiasm and energy toward learning new skills and systems.
Responsibilities
  • Provide oversight and reporting on internal customer-related tickets within various JIRA projects and facilitate internal activity within the broader organization.
  • Manage customer service requests, including processing manual service order agreements and facilitating outsourced cross-connect orders.
  • Support initial customer onboarding for all new customers, including tracking onboarding metrics within Salesforce.
  • Support the customer intake process, including leading completion of customer questionnaires, requests for proposals, security and compliance forms, financial intake forms, and other pre-sales partner or customer vendor forms.
  • Engage with Legal and Information Security teams as needed to support non-standard commercial terms and conditions.
  • Manage billing assurance tasks, including reviewing initial customer staged invoices and new-customer invoices.
  • Serve as the point of contact for billing activities between Finance and Sales teams related to customer aging and collection efforts.
  • Deliver service and support, including directly interacting with customers to help resolve issues and maintain high customer satisfaction.
  • Support data collection and reporting for commercial teams in relation to customer business reviews.
  • Communicate broader trends to management to improve the customer experience.
  • Learn and maintain in-depth knowledge of company products, solutions, and operational systems.
Desired Qualifications
  • Experience within the software, cloud software-as-a-service, or Internet and telecommunications industries.

About the company

Megaport provides Network as a Service (NaaS) by offering on-demand, scalable network connectivity that links enterprises to major cloud providers. Its products—Megaport Virtual Edge, Megaport Cloud Router, and Data Centre Interconnect—let customers spin up and manage network connections via a cloud-centric, subscription-based model without needing extensive physical infrastructure. Connections to cloud services such as AWS, Azure, Google Cloud, Alibaba, SAP, and others are established through an API-driven platform, enabling flexible bandwidth, pay-as-you-go pricing, and centralized control across a global data center footprint. Unlike traditional networking, Megaport emphasizes a broad ecosystem, global reach, and easy provisioning to help businesses move workloads to multi-cloud or hybrid environments efficiently. The company’s goal is to simplify and accelerate how organizations connect to cloud services, delivering reliable, scalable, and easily managed networking solutions.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Brisbane, Australia

Founded

2013

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Simplify's Take

What believers are saying

  • September 2026 contracts lifted pro forma ARR to about A$1.1 billion.
  • Megaport raised FY27 revenue guidance to A$720 million-A$810 million after new AI deals.
  • Customers prepaid about A$323 million, funding buildout and reducing near-term liquidity stress.

What critics are saying

  • FY27 capex jumped to A$1.78 billion-A$1.88 billion; execution misses can crush returns.
  • NVIDIA and GPU supply bottlenecks threaten FY27 deployments and customer billing timing.
  • Equinix, NextDC, and hyperscalers can commoditize connectivity; Megaport's margin premium disappears quickly.

What makes Megaport unique

  • Megaport spans 1,100+ data centers across 31 countries, giving global reach competitors chase.
  • Latitude.sh turns Megaport from connectivity into on-demand AI compute, network, and storage.
  • Megaport sells fixed-term infrastructure contracts with committed revenue, not usage-only cloud connectivity.

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Benefits

Flexible Working Environments

Birthday Leave

Generous study and training allowance

5 days paid study leave

Health and wellness program

Wellness Program

Remote Work Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Conference Attendance Budget

Professional Development Budget

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Relocation Assistance

Employee Discounts

Employee Referral Bonus

Celebrated success with Legend and Kudos awards

Meal Benefits

Commuter Benefits

Legal Services

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
The Motley Fool Australia
Sep 30th, 2026
How high does Macquarie think Megaport shares will go?

How high does Macquarie think Megaport shares will go? Shares in this technology company are looking cheap, the broker says. Published October 1, 9:54 am AEST Megaport Ltd (ASX: MP1) shares have risen almost 40% over the past 12 months, but according to the analysts at Macquarie, new contract wins make the case for further strong rises even more compelling. Macquarie has released a new research report into Megaport, with an upgraded price target, which I'll get to shortly. Major new contract wins lead to revenue upgrade. Megaport said earlier this week that it had struck three new AI infrastructure contracts worth $978.6 million in total. The new contracts increase the company's annual recurring revenue (ARR) to about $1.1 billion, and the company would also book $322.6 million in prepayments from the contracts. Megaport added: The three agreements, two of which are with new customers, have a combined total contract value of approximately US$685.0M ($978.6M) and encompass GPU and CPU compute, network, and storage for AI applications and inference workloads. These contracts are expected to contribute approximately US$162.7M ($232.4M1) in ARR. Megaport has secured 2 power and space for the new strategic customer contracts. The company said it had started procurement for the equipment needed to replenish its GPU pool to fulfil the new contracts, and it had also secured the power and space required for the new equipment. Megaport Chief Executive Officer Michael Reid said: Since April, Fool has announced approximately $2.3 billion in total strategic contract value. Earlier deployments, new contracts, and Network growth underpin its upgraded FY27 revenue and EBITDA margin guidance. Customers have committed approximately $323 million in prepayments on today's contracts, supporting the infrastructure investment behind future growth. "Fool is broadening its customer base, replenishing its GPU pool, and expanding its AI inference platform. Its progress has been extraordinary, and Fool remain focused on delivery and disciplined investment. Fool is just getting started. Megaport upgraded its full-year guidance, saying revenue was now expected to be $720 million to $810 million up from $620 million to $730 million. The company's EBITDA margin is now expected to be 42% to 44%, up from 38% to 40%. Megaport shares looking cheap. Macquarie said in its research note on Megaport that the company's GPU pool was a strategic advantage. They said: Capacity can initially support on-demand workloads but be redirected to longer-term contracts as opportunities arise. This allows MP1 to respond quickly to demand, bringing forward billing while reducing utilisation and funding risk. Macquarie said Megaport had AI exposure with shorter lead times and less capital expenditure than data centres and neoclouds. Following this week's update, Macquarie increased its price target for Megaport from $32 to $34.70. If achieved, this would be a 68% increase from the current level of $20.65. Megaport is valued at $4.91 billion.

Business Insider
Sep 29th, 2026
Megaport (MGPPF) receives a Buy from Macquarie.

Megaport (MGPPF) receives a Buy from Macquarie. Sep. 29, 2026, 07:35 PM In a report released today, from Macquarie maintained a Buy rating on Megaport, with a price target of A$34.70. In a report released on September 15, Citi also maintained a Buy rating on the stock with a A$24.60 price target. Based on Megaport's latest earnings release for the quarter ending June 30, the company reported a quarterly revenue of A$177.33 million and a GAAP net loss of A$19.93 million. In comparison, last year the company earned a revenue of A$120.3 million and had a GAAP net loss of A$1.18 million Based on the recent corporate insider activity of 9 insiders, corporate insider sentiment is positive on the stock. This means that over the past quarter there has been an increase of insiders buying their shares of MGPPF in relation to earlier this year. Read More on MGPPF:

International Business Times Australia
Sep 10th, 2026
Megaport's ambitious AI expansion fuels stock surge.

Megaport's ambitious AI expansion fuels stock surge. Megaport's AI-driven growth strategy boosts investor confidence despite market volatility. Published 09/10/26 AT 2:48 PM AEST BRISBANE, Australia - Shares of. climbed $1.01, or 5.72%, to $18.67, as the network-as-a-service provider continues attracting investor attention following an aggressive full-year 2027 growth forecast tied to its expanding push into AI compute infrastructure. The stock's gain adds to what has been a volatile but ultimately strong run for Megaport shares over the past year, with the stock trading within a 52-week range spanning from $6.40 to $22.98, according to Investing.com. That wide range reflects both the significant swings the shares have experienced tied to individual earnings reports and the broader re-rating the market has applied to the company as it repositions itself around the artificial intelligence infrastructure buildout. Megaport, headquartered in Fortitude Valley, Brisbane, operates one of the world's largest software-defined network platforms, enabling more than 3,000 enterprise customers to connect to more than 1,100 data centers across 31 countries. The company's core business allows businesses to establish flexible, on-demand connections to major cloud service providers, including Amazon Web Services, Microsoft Azure and Google Cloud Platform, without requiring long-term contracts, along with connectivity between multiple data centers and internet exchange points. Megaport reported full-year 2026 revenue of $312 million Australian dollars, up 37% year over year, with EBITDA reaching $77 million, representing a 25% margin that exceeded the company's own prior guidance. The company said it expanded its data center footprint to 1,100 locations across 31 countries during the year, adding 155 new locations, while its network net revenue retention rate improved to 114%, indicating that existing customers are meaningfully increasing their spending with the company over time rather than simply maintaining current usage levels. Despite those results beating guidance, Megaport shares initially fell 6.1% to $19.10 following the full-year results release, reflecting a common pattern in which markets focus heavily on forward guidance rather than backward-looking results, even when those results themselves exceed expectations. The company's fiscal 2027 guidance has proven central to the bull case driving the stock's subsequent recovery and continued gains. Megaport is projecting revenue of between $620 million and $730 million for fiscal 2027, representing growth of 100% to 130% compared with fiscal 2026, alongside EBITDA margins expected to reach 38% to 40%. The wide range in that guidance reflects uncertainty specifically tied to the timing of deployments within the company's newer compute division, a business segment still in a relatively early, rapidly scaling phase. To fund the infrastructure buildout required to support that ambitious growth trajectory, Megaport has committed $826 million Australian dollars in strategic contract capital expenditure, while separately securing an $825 million debt facility and completing an $827 million capital raise. That combination of debt and equity funding is intended to give the company sufficient capital to execute on its expansion plans without needing to return to capital markets repeatedly as the buildout progresses. Much of Megaport's newer growth trajectory is tied to its expansion into AI compute infrastructure, a shift the company accelerated in late 2025 through its acquisition of Latitude.sh, which added on-demand and contracted GPU cloud services to its existing network platform. That acquisition positioned Megaport to capture a share of the broader enterprise demand for AI computing capacity, extending the company's business well beyond its traditional core focus on network connectivity alone. Megaport's chief executive has set a target of sustaining growth above 20% annually through fiscal 2030, according to Investing.com's reporting on the company's strategic positioning, with the company describing its ambition to become the "global leader in automated infrastructure as a service," a framing that reflects the company's broader pivot toward positioning itself at the center of enterprise AI infrastructure demand rather than solely as a traditional network connectivity provider. Wall Street analyst sentiment toward Megaport has remained broadly positive despite the stock's volatility. According to Investing.com, the average 12-month price target for the stock stands at $25.19, with a high estimate of $33.52 and a low estimate of $17.00. Of the analysts covering the stock, 14 currently recommend buying shares, with none suggesting investors sell, resulting in an overall consensus "Buy" rating and implying roughly 48% potential upside from recent trading levels based on the average target price. Not every assessment of the stock has been uniformly bullish. Motley Fool Australia has previously noted that investing expert Scott Phillips did not include Megaport among his top five stock picks through the firm's Share Advisor service, suggesting at least some professional stock pickers see more attractive opportunities elsewhere within the current market, even while acknowledging the company's strong underlying growth trajectory. The company operates across three primary network segments, spanning the Americas, Asia-Pacific, and Europe, the Middle East and Africa, alongside its rapidly growing Compute division built around the Latitude.sh acquisition. That segment structure gives Megaport meaningful geographic diversification even as its growth increasingly concentrates around the AI-driven compute business specifically. With Tuesday's gain extending Megaport's recovery from its post-earnings dip, investors will likely continue watching closely for further updates on the pace of compute division deployments, given the wide range built into the company's fiscal 2027 revenue guidance specifically tied to that uncertainty. Continued execution on the company's $826 million capital expenditure commitment, along with any additional data center expansion or customer wins tied to its AI compute offering, are expected to remain the key metrics shaping investor sentiment toward the stock as Megaport works to translate its ambitious growth targets into sustained financial performance heading into fiscal 2027 and beyond.

Investing.com
Sep 9th, 2026
Why is Megaport stock rallying today?

Why is Megaport stock rallying today? Published Sep 09, 2026, 11:40 PM (C) Reuters. Investing.com - Megaport stock rose 2.8% to A$18.16 on Thursday after the company was named among several Australian collaborators with Nvidia to build out more data center infrastructure. Nvidia said it planned to build out up to 2 gigawatts of data center capacity in Australia in partnership with firms including Megaport, Firmus, Sharon AI, Iren, NextDC, and CDC. Megapore rose past broader losses in tech and AI stocks, which were pressured by a sharp increase in oil prices and bondyields. The ASX 200 index slid 1.5% on Thursday. Included in our AI-picked strategies +0.86 (+4.87%) Real-time Data · 00:54:35 · AUD Should you invest $2,000 in MP1 right now? ProPicks AI evaluates MP1 alongside thousands of other companies every month using 100+ financial metrics. Using powerful AI to generate exciting stock ideas, it looks beyond popularity to assess fundamentals, momentum, and valuation. The AI has no bias - it simply identifies which stocks offer the best risk-reward based on current data with notable past winners that include Super Micro Computer (+185%) and AppLovin (+157%). Want to know if MP1 is currently featured in any ProPicks AI strategies, or if there are better opportunities in the same space?

AD HOC NEWS
Sep 1st, 2026
Megaport stock gains on strong FY26 growth and upbeat guidance.

Megaport stock gains on strong FY26 growth and upbeat guidance. Published on 09/01/2026 at 16:21 | Editorial responsibility: Rafael Müller, Editor-in-Chief AD HOC NEWS Megaport stock is trading against a backdrop of robust FY26 growth and ambitious FY27 guidance, with brokers highlighting accelerating recurring revenue, rising EBITDA and a shift toward capital-intensive AI infrastructure demand. Megaport stock (ISIN AU000000MP15) is in focus after the Brisbane based connectivity specialist reported a 37% jump in total revenue to USD 312 million for fiscal year 2026, while EBITDA climbed 24% to USD 77 million according to a recent broker summary dated August 31, 2026. FY26 figures show solid growth. According to a detailed assessment of Megaport's latest results compiled on August 31, 2026, total revenue for fiscal year 2026 rose 37% to USD 312 million, broadly in line with a consensus estimate of USD 313 million and within a guidance range of USD 307 million to USD 315 million. The same assessment notes that EBITDA increased 24% to USD 77 million, ahead of consensus at USD 72 million and above the earlier guidance band of USD 64.5 million to USD 75.5 million. The broker commentary highlights that EBITDA ended the year about 8% ahead of both the firm's own forecast and the market consensus, underlining stronger than anticipated profitability despite higher investment needs. It also points out that Megaport's revenue and earnings performance has increasingly been driven by demand for capital intensive AI infrastructure, cloud and connectivity services. Guidance and analyst sentiment for FY27. The same broker coverage, summarised in a corporate results monitor updated on September 1, 2026, indicates that Megaport has issued guidance for fiscal year 2027 revenue of USD 620 million to USD 730 million. This sits close to a consensus forecast of USD 619 million at the lower end and implies that management expects revenue to roughly double from the USD 312 million achieved in fiscal year 2026 if the top end of the range is met. Megaport has also guided for an EBITDA margin of 38% to 40% in fiscal year 2027, which would translate into EBITDA in a range between about USD 236 million and USD 292 million, compared with the USD 77 million reported for fiscal year 2026. The corporate results monitor shows that five broker ratings on the stock are in the Buy equivalent category, including two recent upgrades, and that price targets have moved higher following the results, with one broker lifting its target from USD 20.85 to USD 24.10. More on Megaport stock and fundamentals. Read further background and news on Megaport stock and explore the company filings and investor presentations to understand its recurring revenue profile and guidance in detail. Megaport's connectivity platform. Megaport operates a software defined networking platform that allows enterprises to connect flexibly to major cloud providers and data centers worldwide, using an on demand model rather than traditional fixed capacity contracts. The connectivity platform generates recurring revenue from network access and services, and recent broker commentary notes accelerating network annual recurring revenue alongside improving customer retention and new contract wins. Stock context and investor view. While detailed intraday price data for Megaport stock as of September 1, 2026, is not highlighted in the available sources, the broker reports and corporate results monitor imply that the market reaction to the FY26 result was broadly positive, supported by the earnings beat relative to consensus and the ambitious FY27 guidance. For investors, the key questions in the coming quarters will be whether Megaport can deliver on its revenue and EBITDA targets while managing higher capital expenditure and equipment procurement costs associated with the build out of AI ready infrastructure. Megaport stock key data. * Company: Megaport Ltd. * ISIN: AU000000MP15 * Ticker: MP1 * Trading venue: ASX * Sector / Industry: Communications equipment and cloud connectivity * Index membership: ASX listed technology index Sponsored Ad Megaport stock: new analysis - 5 September. Fresh Megaport information released. What's the impact for investors? Our latest independent report examines recent figures and market trends. Disclaimer regarding our articles: This is not investment advice, nor is it a recommendation to buy or sell. Information regarding prices, companies, and markets is provided without guarantee; changes may occur at any time. Stock market transactions can result in significant losses. Our articles are created and reviewed, in whole or in part, automatically with the assistance of AI. en | AU000000MP15 | MEGAPORT | boerse | 70037384 | bgmi