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Full-Time

Mid Market Customer Success Manager

Confirmed live in the last 24 hours

Flowcode

Flowcode

51-200 employees

Creates and manages customizable QR codes

Data & Analytics
Consumer Software

Compensation Overview

$90k - $115kAnnually

+ Equity + Bonus

Mid

New York, NY, USA

In-office role at our beautiful offices in Soho, NYC.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • Demonstrates a strong understanding of enterprise dynamics in a SaaS environment, with 2-4 years of experience in customer success roles at product-led, growth-focused organizations.
  • Using systematic approaches to solve problems and scale customer interactions.
  • Exhibits a data-centric approach, with a focus on scaling customer success operations through systems and processes.
  • Thrives in a dynamic, fast-paced environment; adaptable and proactive in generating solutions.
  • Exceptional communication skills, both written and verbal, with the ability to effectively convey the Flowcode value proposition across diverse audiences.
  • Familiarity with CRM tools and adept at managing multiple stakeholder needs simultaneously.
Responsibilities
  • Increasing customer retention and reducing the time required to onboard new partners
  • Engaging newly launched customers as well as prospective customers to ensure adoption and continued usage
  • Supporting our clients' marketing, data, and operations teams by translating their priorities and objectives into actionable plans
  • Testing new processes, playbooks, and programming strategies that best support customer goals
  • Providing hands on support and training resources to customers, encouraging their self sufficiency in the platform
  • Maintaining and improving correspondence with brands, soliciting and responding to feedback, and finding ways to tailor and improve the partnership, including sharing data and creative updates
  • Communicating the Flowcode value proposition effectively to influence a variety of audiences
  • Leveraging strong analytical and project management skills to drive process and overall excellence
  • Maintaining robust records in our CRM to track and report on the results of these processes internally

Flowcode creates and manages QR codes that link to digital content, helping businesses, sports teams, and retail brands enhance customer engagement. Their platform allows for customized QR codes used for commerce, customer information collection, and multimedia content embedding. Flowcode operates on a subscription model, providing flexibility for various business sizes and generating steady revenue. With over 10,000 businesses and 5 million users, Flowcode aims to be a leader in QR code technology and digital marketing.

Company Stage

N/A

Total Funding

$30M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

2%

1 year growth

-11%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Flowcode's partnerships with companies like Vonage and Geenee expand its technological capabilities and market reach.
  • The launch of Flowcode 2 and new tools like the Off-Line Conversion Optimiser demonstrate the company's commitment to continuous innovation.
  • High-profile campaigns, such as the Welch’s® Fruit Snacks Big Game Giveaway, showcase Flowcode's ability to drive significant consumer engagement and brand visibility.

What critics are saying

  • The competitive landscape of digital marketing and QR code technology is crowded, requiring Flowcode to continuously innovate to maintain its edge.
  • Dependence on partnerships for technological enhancements could pose risks if these collaborations face challenges or dissolve.

What makes Flowcode unique

  • Flowcode's focus on QR code technology for diverse applications, including multimedia content and NFTs, sets it apart from competitors who may offer more generalized digital marketing solutions.
  • Their subscription-based model with flexible pricing tiers caters to businesses of all sizes, ensuring a steady stream of recurring revenue and client retention.
  • Flowcode's real-time data analytics and geo-location capabilities provide businesses with actionable insights, enhancing their marketing strategies and consumer engagement.