Claims Advocate - Construction & Infrastructure

Are you an experienced construction claims professional who understands the challenges encountered by general contractors?

Do you have hands-on experience with construction-related general liability insurance claims, job-site accidents, risk transfer, coverage analysis, construction defect cases, and litigated matters?

This is a remote-based role with the flexibility to work virtually or from an Aon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Construction Claim Advocate, you will advocate for general contractors and other construction clients throughout the claim and dispute-resolution process, helping them navigate all aspects of general liability claims arising out of. You will evaluate coverage and contractual risk-transfer opportunities, coordinate with insurers, and counsel, and keep matters moving toward effective resolution.

Problem solving, responsiveness, and follow-through are critical. Clients rely on you to identify issues early, report claim status, deliver practical solutions, communicate clearly, and own progress.

This is a hands-on advocacy role requiring strong construction claims knowledge, good judgment, initiative, and skills in encouraging positive connections between clients and claim collaborators.

• Represent general contractors and construction clients on construction general liability claims, including job-site accidents, bodily injury, property damage, and complex casualty matters.
• Partner with clients, insurance carriers, TPAs, and defense and coverage counsel to assess liability, damages, coverage, and contractual obligations and develop coordinated resolution strategies.
• Analyze coverage and construction contracts, including insurance requirements, indemnity provisions, additional insured coverage, and priority of coverage, to maximize available insurance recovery.
• Develop and pursue risk-transfer strategies, including tenders to subcontractors and their insurers, additional insurance coverage, contractual indemnification, and contribution from other responsible parties.
• Support construction defects and completed operations claims and help resolve disputes involving defense and indemnity obligations, additional insured coverage, priority of coverage, allocation, and retentions.
• Manage and provide guidance on New York Labor Law claims, including §§ 200, 240(1), and 241(6).
• Actively manage litigated claims, including liability, defense strategy, damages, risk transfer, and settlement posture, and participate in claim reviews.
• Review coverage positions, reservations of rights, tenders, denials, pleadings, and claim reports, and recommend appropriate action.
• Stay highly responsive, anticipate obstacles, maintain follow-up with all parties, and escalate carrier, coverage, or defense concerns when intervention can improve the client's position.
• Translate complex liability, coverage, contract, and litigation issues into clear recommendations, and maintain thorough claim documentation and action plans.
• Identify claim trends that can inform risk management, contract practices, and insurance placement, and support stewardship meetings, renewals, and new-business presentations as needed.

How this opportunity is different

This role goes beyond traditional claim reporting or administrative claim monitoring. As a Construction Claim Advocate, you will bring together your construction claims expertise, critical thinking skills, and client perspective to help clients make better decisions and navigate complex claims.

You will take ownership of issues, identify practical solutions, and collaborate with clients, carriers, TPAs, counsel, and other stakeholders to move claims forward. Success in this role means being responsive, proactive, and focused on achieving the best possible outcomes for our clients.

Skills and experience that will lead to success

• Strong experience with construction general liability claims, including job-site accidents and significant casualty matters.
• Strong understanding of coverage analysis, including additional insured coverage, contractual indemnity, priority of coverage, tenders, and risk transfer.
• Experience managing litigated construction claims, including construction defect and completed operations matters, alongside defense and coverage counsel.
• Ability to interpret construction contracts, insurance requirements, pleadings, and coverage correspondence, and to evaluate liability, damages, and resolution strategies.
• Strong negotiation, written communication, and client-facing skills, with the ability to explain complex issues in plain language.
• Client-service orientation with a commitment to responsiveness, ownership, and follow-through, plus sound judgment on when to intervene or escalate.
• Ability to manage a portfolio of complex claims with competing priorities.

 Experience 

• 7+ years of commercial insurance, construction claims, carrier, TPA, brokerage, legal, or risk-management experience, including construction general liability and casualty claims involving general contractors or major construction projects.
• Direct experience with claims involving job-site accidents, coverage analysis, contractual risk transfer, construction defect, and/or litigated construction claims strongly preferred.
• New York Labor Law experience, particularly §§ 200, 240(1), and 241(6), strongly preferred.
• Bachelor’s degree or equivalent related experience.
• Must have the willingness to obtain an active Property and Casualty license within four months of hire (90 days).
• Relevant insurance or claims designations, such as AIC, ARM, CPCU, CRIS, or SCLA, are beneficial but not required.

Education: Bachelor’s degree or equivalent related experience.

• Must have the willingness to obtain an active Property and Casualty license within four months of hire (90 days).
• Relevant insurance or claims designations, such as AIC, ARM, CPCU, CRIS, or SCLA, are beneficial but not required.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction records in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $140,000 to $200,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental, and vision insurance; various types of leaves of absence; paid time off, including 12 paid holidays throughout the calendar year; 15 days of paid vacation per year; paid sick leave as provided under state and local paid sick leave laws; short-term disability and optional long-term disability; a health savings account; health care and dependent care reimbursement accounts; employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies; adoption assistance; tuition assistance; commuter benefits; and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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