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Eurofins

Global lab testing and analytics network

Expert Client Administrative Assistant

Customer SupportUpdated on Nov 14
Full-timeDouai, FranceNo salary listed

About the Job

Requirements

  • A BAC+3 or BAC+5 qualification in a scientific field is required.
  • Ability to work as part of a team.
  • Good command of computer tools in a Windows environment.
  • English reading and speaking ability is mandatory.
  • Autonomy, rigor, responsiveness, proactivity, and the ability to make proposals are required.

Responsibilities

  • Welcome and communicate with clients, prepare quotations and orders, and provide training on the client portal.
  • Administer sales operations, including creating accounts and client records.
  • Prepare and issue invoices, send them, close billing periods, and follow up on collections.
  • Monitor customer-service indicators.
  • Assist with planning sample collectors.
  • Record and track client complaints.
  • Prepare analysis reports for clients and verify that analyzed products comply with client specifications and applicable regulations.
  • Track sample flow, including samples blocked at the laboratory, requests for sample information, and deadlines for samples in progress.
  • Participate in the quality improvement system.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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