Field Service Engineer

Title:                           Service Engineer - Industrial Gas

Area:                          Covering Hull and Yorkshire areas 

Reports to:               Service Manager

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.

The Service Engineer (Industrial Gas) is responsible for delivering planned and reactive maintenance services across a portfolio of more than 130 customer sites under Annual Service Contracts (ASCs). The role ensures the safe, reliable, and efficient operation of industrial gas systems and associated equipment while maintaining high levels of customer satisfaction, regulatory compliance, and operational excellence.

Key Accountabilities

Annual Service Contract Delivery

• Plan, coordinate, and execute preventative maintenance activities across over 130 contracted customer sites.
• Ensure all ASC obligations are delivered within agreed service levels and contract requirements.
• Maintain accurate service schedules and support resource planning to achieve contractual commitments.
• Monitor contract performance and identify opportunities for service improvements and contract renewals.

Maintenance and Technical Support

• Perform inspection, servicing, calibration, troubleshooting, and repair of industrial gas equipment and related systems.
• Diagnose equipment faults and implement effective corrective actions to minimise downtime.
• Conduct commissioning and recommissioning of equipment following maintenance activities.
• Support emergency call-outs and reactive maintenance requirements as required.

Health, Safety and Compliance

• Adhere to company Health & Safety policies, risk assessments, and safe systems of work.
• Ensure all work complies with relevant industry regulations, standards, and customer site requirements.
• Complete permits to work, method statements, and service documentation accurately.
• Promote a strong safety culture and identify opportunities for continuous improvement.

Customer Relationship Management

• Build and maintain strong relationships with customers across all contracted sites.
• Provide technical advice and recommendations to customers regarding equipment performance and maintenance requirements.
• Act as a professional representative of the company at all times.
• Escalate customer concerns and support the resolution of service-related issues.

Documentation and Reporting

• Complete service reports, maintenance records, and inspection documentation promptly and accurately.
• Maintain asset histories and update service management systems.
• Produce recommendations for repairs, upgrades, and replacement works.
• Track and report key service performance indicators.
  

Continuous Improvement

• Identify opportunities to improve service delivery efficiency and reliability.
• Support implementation of best practices and standardised maintenance procedures.
• Contribute to technical knowledge sharing and mentoring of junior engineers where appropriate.
• Participate in training and development activities to maintain technical competency.

What We’re Looking For

To thrive in this role, you should bring:

Education and Experience

• HNC/HND, NVQ Level 3, City & Guilds, or equivalent qualification in Mechanical Engineering, Electrical Engineering, Instrumentation, or a related discipline.
• Experience in a field service, maintenance engineering, or industrial service environment.
• Experience managing preventative maintenance programmes across multiple customer sites.
• Knowledge of Annual Service Contracts and service delivery requirements.
• Experience working within industrial, manufacturing, utilities, process, gas, HVAC, fluid handling, or similar engineering sectors.
• Full UK driving licence.

Technical Skills

• Strong fault-finding and diagnostic capability on mechanical and electrical systems.
• Ability to read and interpret engineering drawings, schematics, technical manuals, and specifications.
• Knowledge of preventative, predictive, and reactive maintenance techniques.
• Understanding of industrial safety standards, risk management, and safe working practices.
• Experience with commissioning, testing, and performance verification of equipment.
• Competence in preparing technical reports and maintenance documentation.
• Working knowledge of pumps, motors, controls, instrumentation, variable speed drives, and associated equipment.
• Understanding of industrial gas systems and related plant equipment.

Soft Skills

• Excellent organisational and planning skills with the ability to manage a large portfolio of customer sites and service activities.
• Strong communication and interpersonal skills with the ability to build effective customer relationships.
• Customer-focused approach with a commitment to delivering high-quality service.
• Strong problem-solving and analytical skills.
• Ability to work independently and prioritise workload effectively.
• High level of attention to detail and commitment to quality standards.
• Flexible and adaptable approach to changing operational requirements.
• Ability to collaborate effectively with colleagues, contractors, and customer stakeholders.
• Proactive mindset with a focus on continuous improvement and operational excellence.

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.