A Bachelor's or similar degree from an accredited college or university with major work in Tourism or Hotel Management, along with sound training and education in international luxury hotel business management.
At least two years of experience as a Rooms Division Manager or Director of Rooms.
Experience in five-star international luxury hospitality.
Extensive knowledge of various departments in international luxury hotels.
Ability to work and communicate in a multinational environment, with excellent oral and written English skills.
Ability to replace the Hotel Manager or General Manager in their absence.
Ability to motivate and supervise the management team and employees.
Administration skills.
Planning and organizational skills.
Verbal and written communication skills.
Presentation skills.
Customer service skills.
Budgeting experience.
Very good knowledge of Microsoft Office applications.
Excellent Opera knowledge.
Responsibilities
Ensure the operations of all Rooms Division-related departments run smoothly, with positive guest feedback across channels, CSS results averaging at least 5, LQA audit results of at least 85%, and ESS results of at least 75%.
Implement Kempinski Guest Experience and Kempinski policies, procedures, and standards.
Achieve profitability and occupancy according to budget and forecast.
Support and implement Talent Development initiatives as part of daily activities.
Identify training talents in the department and throughout the hotels and support their career development.
Support and initiate transfers, cross-exposure, and task-force assignments for the team.
Conduct regular TTTTs with the team and take personal interest in talent development plans.
Recruit and select potential talent based on current and future hotel, regional, and worldwide needs, including interviewing candidates for positions in the department and region.
Participate in developing and preparing the hotel's strategic plan.
Prepare budgets and monitor revenues.
Hold profit-and-loss responsibility.
Coordinate with Revenue Management and Sales to maximize room occupancy, rates, and profits.
Promote sales and collaborate with Revenue Management to optimize revenue penetration market share.
Control subdepartment duty rosters to ensure quality and personnel cost efficiency.
Control labor costs within budget limits and occupancy variances to maximize productivity.
Manage operational tasks, including delegation and follow-up.
Re-evaluate workflows to improve and optimize the organization.
Implement and evaluate procedures and policies.
Maintain clear communication with other department heads.
Create career development plans for employees who are part of the Talent Pool or are High Potentials.
Organize departmental meetings regularly.
Communicate management strategy and targets to department heads and line staff and ensure implementation.
Ensure up-to-date procedures for safety-relevant measures are communicated in coordination with the Fire & Safety team.
Conduct daily walkthroughs to ensure quality standards and cleanliness in front- and back-of-house areas.
Check the technical situation of Rooms Division departments.
Maintain high visibility with guests and employees.
Maintain an 85% score during LQA inspections.
Perform pre-opening tasks and responsibilities where applicable.
Take on additional responsibilities and tasks as needed by the business and hotel.
Desired Qualifications
An additional language is beneficial.
The job of Director of Rooms is executed satisfactorily when: ● The operations of all Rooms Division related departments are running smoothly:
Positive guest feed-back on all channels including one on one, social media and CSS reports
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
LQA (Leading Quality Assurance) audit results are 85% and above
ESS (Employee Satisfaction Survey) results are 75% and above
Kempinski Guest Experience is implemented
Kempinski policies, procedures and their respective standards are implemented Profitability and occupancy are achieved according to budget and forecast
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Director of Rooms fulfils their role as a Talent Development Ambassador when:
● They actively support and implement Talent Development initiatives as a part of their daily activities. ● They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development. ● They support and initiate transfer, cross exposure and task force assignments for their team. ● They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. ● They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
● Participate in development and preparation of hotel’s strategic plan. ● Preparation of budget and monitoring of revenues. ● Profit and loss responsibility. ● Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. ● Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market. ● Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency. ● Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity. ● Conduct interviews with potential candidates. ● Manage all operational tasks including their delegation and follow-up. ● Re-evaluate work flows to improve and optimize organisation. ● Implement and evaluate procedures and policies. ● Ensure clear communications with all other department heads. ● Create career development plans for all employees who are either part of the Talent Pool or High Potentials. ● Regularly organize departmental meetings. ● Communicate management strategy and targets to department heads and line staff and ensure implementation. ● Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team. ● Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas. ● Check the technical situation of the departments in Rooms Divisions. ● Maintain a high visibility with guests and employees. ● Responsible for maintaining 85% score during LQA inspections. ● Pre-opening tasks and responsibilities where applicable.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
At least two (2) years of experience as Rooms Division Manager or Director of Rooms
Experience in 5* international luxury hospitality
Extensive knowledge of various departments in international luxury hotels
LANGUAGE: Ability to work and communicate in a multinational environment:
English – excellent oral and written skills
Additional language – beneficial
COMPETENCIES: Competencies needed to fill the position:
Analytical thinking:
-Ability to replace the Hotel Manager or General Manager in their absence -Ability to motivate and supervise management team and employees -Administration skills -Planning and organizational skills -Verbal and written communication skills -Presentation skills -Customer service skills -Budgeting experience
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of Rooms Division: -Very good knowledge of Microsoft Office applications -Excellent Opera knowledge