Founding Customer Lead

Our Mission

At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.

We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.

It's a $7B+ untapped market, and our traction reflects the scale of the opportunity: we’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe.

Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe.

Find out more about the team and life at Omnea here.

Overview

We’re looking for an exceptional generalist to join us as Omnea’s first customer-facing hire. You’ll be excited to design, build, and lead the US arm of the customer function, and have a massively accelerated career trajectory.

You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.

Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Customer Lead out there to help turn procurement into a true competitive advantage!

What you can expect

In summary, you will own the entire US customer journey at Omnea. You’ll become a product expert and be the voice of US customers internally.

You’ll be spread across multiple areas — configuring the product, onboarding customers, and helping them to realise value from our platform — and the role will naturally evolve over time as we scale & you find your areas of strength. There’ll be a constant mix of solutions consulting work (advising customers on product config, building our customer success strategy, etc.), upselling customers, and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.

• You’ll be the first US customer-facing hire at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before with the best investors and teams out there

• You’ll learn how to deploy a new & evolving SaaS product to some of the world’s most renowned tech companies by actually doing it (we don’t expect you to know yet!). You’ll jump straight in at the deep end with our UK team who currently manage the customer journey. As soon as you’re ready, you’ll own all of US Omnea’s deployments & relationships.

• You’ll become a product expert, initially spending the majority of your time configuring the product with customers, and becoming their go-to person & advisor for all things Omnea

• You’ll upsell to our customer base, as we continue to develop new modules and add-ons to solve more of their pain points

• You’ll also be the first US Customer Success person at Omnea, working out how we’ll achieve best-in-class net retention and maintain the happiest customer base possible that have realised maximum value from our product

• You will run US onboardings & deployments, managing all of the stakeholders, and later teaching new joiners how it’s done. You’ll create deployment & education guides to empower customers to self-serve in the future

• You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You’ll be viewed as an extension of their teams & they will call upon you for advice & support

About you

We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge…

TL;DR: you’re ambitious & hard-working, and you’re as comfortable in the product as you are communicating to Execs about broader plans. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You’re intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing clients.

• You have 4-10 years of experience in a top-tier & fast-paced environment; we don’t mind where but perhaps it’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour

• You’ve worked in a client-facing role before, or naturally have the gravitas & professionalism to be great at this. You can point to examples where you have gone above & beyond for clients or other stakeholders

• You’ve got a track record of exceptional performance, whether it’s in academia, work, sport, or whatever else you’ve put your mind to

• You are tech-savvy and can figure out new products / tools / processes quickly. i.e. You have an aptitude and desire to learn, shape, and deliver our product. Perhaps you’ve excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems

• You have good commercial intuition, and the ability to build rapport & meaningful relationships, whether it’s with a distinguished exec or a junior operator. You have the gravitas to speak to anyone & can get on well with people

  • Ideally, you've sold or carried a quota before

• You work hard & care lots about your work. Your level of ambition & desire to have a successful career make the required sacrifice & dedication worth it

• You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work

• You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things

• You’re highly organised & focussed on outputs > inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.

At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.

A few things to note:

• We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here

• We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here

• We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).

We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!

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