Supervisor

Overview

Location Description:

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a luxury experience surrounded by red rock canyons and breathtaking desert scenery. The resort features world-class accommodations, elevated dining experiences, and exceptional amenities. Lava Love Coffee Bar is a warm and inviting café within the resort that specializes in handcrafted espresso drinks, specialty beverages, and fresh pastries, providing guests and employees with an elevated yet comforting coffee experience.

Job Summary:

The Supervisor of Lava Love Coffee Bar is responsible for overseeing all daily operations of the café, ensuring consistency in product quality, service standards, and team performance. This position provides direct leadership to the Lead Barista and barista team, focusing on maintaining a welcoming and efficient environment for both guests and staff.

Reporting to the Food & Beverage Manager, the Supervisor manages scheduling, inventory, training, and service execution. The role requires strong attention to detail, leadership presence, and a passion for hospitality to uphold the standards of Black Desert Resort’s beverage program and guest experience.

Job Specifications:

Onsite: Black Desert Resort – Lava Love Coffee BarShift & Schedule Availability: Year-Round / Full-TimePay Rate: $22 – $24 per hour. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Comprehensive Benefits: Health insurance, 401K with company match, employee dining room, paid time off, local discounts, and employee complimentary hotel stays program.• Leadership Opportunity: Lead a dynamic coffee bar team and oversee daily operations in a luxury resort setting.• Career Growth: Opportunities for advancement within Food & Beverage operations and resort leadership.

Responsibilities

• Supervise all daily café operations, ensuring consistent beverage quality, efficiency, and guest satisfaction.
• Lead and support the barista team, providing training, guidance, and performance feedback.
• Oversee scheduling, timekeeping, and daily task assignments for Lead Baristas and baristas.
• Ensure adherence to recipes, presentation standards, and service protocols to maintain brand consistency. 
• Manage ordering, inventory control, and vendor relationships for coffee beans, syrups, milk, and supplies.
• Maintain cleanliness, sanitation, and organization of all café workstations, equipment, and storage areas.
• Monitor cash handling procedures and verify daily sales, deposits, and POS accuracy.
• Collaborate with the Food & Beverage Manager on seasonal menu updates, promotions, and special offerings.
• Ensure compliance with health, safety, and DABS beverage regulations.
• Assist in training team members on product knowledge, guest engagement, and service recovery techniques.
• Address and resolve guest concerns with professionalism and empathy.
• Represent Lava Love Coffee Bar during resort events, tastings, and promotional activities.

Qualifications

• Minimum of 2–3 years of experience in coffee shop or café management, including leadership of a small team.
• Strong knowledge of specialty coffee preparation, espresso extraction, and equipment operation.
• Proven ability to train and motivate a team in a fast-paced environment.
• Excellent communication, organization, and customer service skills.
• Proficiency with POS systems, scheduling software, and basic reporting tools.
• Strong understanding of cash handling and inventory management.
• Ability to work flexible hours, including early mornings, weekends, and holidays.
• Utah Food Handler and Alcohol Server certifications required or obtainable within 30 days of hire

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