Junior IT Helpdesk Technician

Job Description

• Answer incoming helpdesk calls, emails, and support tickets in a timely manner
• Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members
• Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues.
• Install and configure software application and systems ensuring they meet company needs
• Enable support for system access, including creating and managing user accounts, operations and software licensing.
• Provide support for mobile devices including configuration and management.
• Document and tracks issues, status and resolution using incident management tools.
• Conduct ticket reviews, statistic reports and execute special projects as required.
• Provide excellent customer service and maintain a positive relationship with end-users

Qualifications

• University degree in IT or equivalent work experience, with minimum 1 year in technical support
• Proficiency in MS Office365, mobile device management, and industry-standard business software applications
• Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices
• Experience with hardware and software configuration, troubleshooting, and deployment
• Knowledge of mobile OS, devices, and printer support
• Professional phone etiquette and rapport with users of varying technical expertise

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

Compensation: 48000 to 50000 (CAD) (YEARLY)