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Capgemini

Global consulting, technology services, outsourcing

AMS Lead IBM Iseries/AS400

IT OperationsUpdated on Nov 14
Full-timeMississauga, ON, CanadaIn-person

About the Job

Responsibilities

  • Manage ongoing services to clients, ensuring that service meets contractual requirements and service level agreements.
  • Agree on service improvements with clients based on service delivery realization and deviation.
  • Ensure managed service areas perform to contractual targets and identify appropriate service improvements.
  • Develop a thorough understanding of clients’ businesses and relationships with client representatives, identifying ways to add value.
  • Manage aspects of day-to-day operations with a focus on achieving service-level agreements and key performance indicators for relevant areas.
  • Provide in-scope services for specific areas with assistance from technical leads.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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