Trade Customer Service Representative

Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.         

We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.

For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.

And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more. 

Join our team.

Job Description:
The Customer Service Representative (CSR) manages end to end order execution for non-automotive customers. This role serves as the primary point of contact for customer orders,coordinating closely with Sales, Procurement, Production, Expediting, Finance, and Logistics to ensure accurate order entry, proactive issue resolution, and on time delivery. 

Key Responsibilities:

• Review orders in SAP, validating specifications, quantities, and shipping requirements.

• Align customer demand with mill lead times, campaign schedules, inventory availability, and shipping constraints.

• Proactively resolve order issues related to production delays, inventory, or transportation.

• Manage inventory release and delivery execution to meet customer requirements and commitments.

• Serve as the primary customer contact for order status, delivery performance, and issue Tresolution.

• Provide required quality, production, shipping, and customs documentation to customers.

• Perform root cause analysis and support explanations for KPI misses to leadership. 

Skills: 

• Strong situational awareness with a proactive, solution oriented mindset

• Ability to make sound decisions under pressure in a fast paced environment

• Analytical problem solving and root cause analysis skills

• Clear, professional written and verbal communication

• Effective time management and prioritization across competing demands

• Strong attention to detail and accuracy

• Collaborative approach to working with cross functional teams

• Sound judgment on issue escalation and risk management

• Continuous improvement mindset 

What we’ll offer 

We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc. 

Call to action 

Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we’ll help you make your world.