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Harris Computer

Acquires and grows mission-critical vertical software

Account Follow-Up Representative 1

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRemote in USA$24 - $26 /hr

About the Job

Requirements

  • One to three years of hands-on experience with standard office software and computer applications.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, for creating documents, managing spreadsheet data, and professional email correspondence.
  • Experience using database software for accurate data entry and retrieval.
  • Ability to manage inbound and outbound calls professionally using multi-line telephone systems or voice over Internet Protocol software.
  • Strong numerical skills and ability to perform accurate arithmetic computations.
  • High school diploma or equivalent.
  • At least one year of experience in a related customer service field and in a medical field.
  • Ability to communicate clearly and professionally with diverse audiences in writing and verbally.
  • Attention to detail to ensure accuracy and quality.
  • Organizational and time-management skills, including the ability to prioritize and manage multiple tasks simultaneously.
  • Ability to approach challenges resourcefully and find effective solutions.
  • Ability to adapt and maintain professionalism in high-pressure situations.
  • Ability to work autonomously and collaborate with a team.
  • Ability to build positive professional relationships with peers, clients, and partners.
  • Understanding of handling sensitive and confidential information, including Protected Health Information, in accordance with privacy protocols.
  • Aptitude for learning new software, systems, and processes efficiently.
  • Ability to prioritize job responsibilities and manage time effectively.
  • Maintain basic knowledge of insurance payors and collection regulations.
  • Maintain basic industry knowledge through self-study and training classes.
  • Adhere to Health Insurance Portability and Accountability Act privacy and security requirements.

Responsibilities

  • Follow up on hospital patient accounts with outstanding insurance payments, including verifying claim payment status, rebilling the patient's insurance, prorating to the correct financial class, and recording steps taken to resolve accounts.
  • Work an average of 30 to 40 patient accounts per workday for assigned payors.
  • Work assigned payor denials and zero-dollar payment reports within 48 hours of receipt.
  • Communicate with insurance companies to secure payment of outstanding insurance balances.
  • Determine the next steps needed to resolve outstanding insurance balances.
  • Research patient accounts with outstanding insurance balances and route them through appropriate workflows.
  • Complete timely follow-up on assigned accounts, document research findings in detail, and record next steps toward resolution.
  • Review and recommend account adjustments in accordance with payor and client guidelines.
  • Participate in and complete projects assigned by a team lead or manager to fulfill clients' contractual service agreements.
  • Work with other teams and departments to resolve project issues, concerns, and workflow matters.
  • Complete role-based education and assigned learning courses by designated deadlines.
  • Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements.
  • Carry out applicable responsibilities listed in the QMS Procedure Crosswalk in the QMS Manual.
  • Accurately submit worked time by departmental deadlines.
  • Attend and participate in team and departmental meetings.
  • Respond in a timely manner to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence from patients, agencies, and facilities.
  • Assist with other assignments as needed and perform other duties as assigned.

About the Company

Harris Computer

Acquires and grows mission-critical vertical software

Harris Computer builds and grows a portfolio of mission-critical software for vertical markets such as Public Sector, Healthcare, Utilities, and Insurance across North America, Europe, Asia, and Australia. It operates on a buy-and-hold model, acquiring established vertical-market software companies and providing operational support, capital, and shared best practices while each business continues serving its niche. Its approach differs by combining many niche software companies under one umbrella, backed by Constellation Software, with a focus on long-term ownership and stability for mission-critical customers. Its goal is to grow and manage a broad portfolio of specialized software businesses, creating value through enduring ownership and shared expertise so each company reliably serves its vertical markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Ottawa, Canada
Founded
1976

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