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Highgate

Hospitality and travel-focused venture capital

Room Attendant

Janitorial ServicesUpdated on Nov 10
Full-timeLahaina, HI, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent and/or experience in a hotel or related field is preferred.
  • Must be able to communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be able to listen to, understand, and clarify concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be able to handle problems by anticipating, preventing, identifying, and solving them as necessary.
  • Must be able to understand and apply complex information and data from various sources to meet objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative by anticipating guest or operational needs.
  • Must be able to stand during the entire shift and occasionally exert up to 50 pounds of force, and/or frequently or constantly exert up to 20 pounds of force to move objects.
  • Flexible and long hours are sometimes required.
  • Must maintain regular attendance as required by the hotel schedule.
  • Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
  • Must comply with hotel standards and regulations to encourage safe and efficient operations.
  • Must identify problem areas and assist in implementing solutions.
  • Must attend hotel-required meetings and trainings.

Responsibilities

  • Thoroughly clean guestrooms according to standards.
  • Complete pre-cleaning duties, including setting up guest supplies, cleaning supplies, and linen on the housekeeping cart.
  • Remove trash and dirty linen from guestrooms and hallways.
  • Keep hallways, public areas, and closets clean, neat, and vacuumed when applicable.
  • Restock the housekeeping cleaning cart for the next day's use.
  • Replenish chemical bottles.
  • Clean rooms with the door closed according to standards unless the guest requests otherwise.
  • Report missing room items, including irons, boards, and hair dryers, to the Housekeeping Supervisor or Manager.
  • Report maintenance repairs immediately to the Housekeeping Supervisor or Manager.
  • Handle lost-and-found items according to standards.
  • Ensure overall guest satisfaction.
  • Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
  • Perform other duties as requested by management.

Desired Qualifications

  • Three to five years of housekeeping experience is required for sign-on bonus eligibility; the bonus is paid in $500 increments at 60, 90, and 120 days.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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