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Corelight

Network detection and response technology provider

Customer Success Manager - International

Customer SuccessPosted on Nov 8
Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

  • At least 7 years of experience in Customer Success, strategic account management, or a related post-sales function within enterprise technology.
  • At least 3 years of people leadership experience, including managing teams across multiple countries or regions.
  • Demonstrated experience supporting international enterprise customers, ideally across EMEA and/or APAC.
  • Proven ability to drive customer adoption, retention, and measurable business outcomes.
  • Strong commercial judgment and experience partnering with regional Sales and Renewals teams.
  • Experience operating across different cultures, time zones, and customer engagement models.
  • Ability to establish scalable processes while adapting to regional market requirements.
  • Familiarity with cybersecurity, network security, cloud infrastructure, or similarly complex enterprise technologies.
  • Experience navigating channel and partner-led customer relationships.
  • Strong communication, executive relationship management, and cross-functional leadership skills.

Responsibilities

  • Lead, coach, and develop an internationally distributed Customer Success team, establishing consistent expectations and performance standards.
  • Develop and execute regional customer success strategies aligned to global priorities and local market requirements.
  • Drive measurable customer value, adoption, retention, and long-term account health across international customer portfolios.
  • Establish a consistent customer engagement model while adapting execution to regional business practices, partner ecosystems, and customer needs.
  • Build and maintain executive relationships with strategic enterprise customers across international markets.
  • Partner with regional Sales and Renewals leaders to identify customer risks, strengthen renewal readiness, and support account growth.
  • Coordinate with TAM, Professional Services, Support, and regional partners to deliver a consistent post-sales customer experience.
  • Develop visibility into customer health, engagement, adoption, and retention performance across regions.
  • Identify recurring customer challenges and regional differences that should inform global customer success strategy.
  • Establish effective team operating rhythms, coaching practices, and cross-regional collaboration.
  • Help shape the global Customer Success operating model and support the development of a scalable international organization.

About the Company

Corelight

Network detection and response technology provider

Corelight provides network detection and response (NDR) technology that gives organizations visibility into network traffic to detect threats and support investigations, with products like the Open NDR Platform and Cloud Sensor for AWS. It processes network data to produce actionable visibility and can integrate with other security tools to enable threat hunting, incident response, and monitoring across on-premises and cloud environments. Its approach is partner-friendly and interoperable, as security firms like Mandiant and CrowdStrike use Corelight’s Open NDR technology to power their own services. Corelight aims to improve cyber defense at scale by expanding visibility and detection through direct sales and partnerships that embed its technology into other providers’ offerings.

Company size
201-500
Company stage
Series E
Total funding
$309.2M
Headquarters
San Francisco, CA
Founded
2013

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