Delegated Claims Technician

Delegated Claims Technician
Leeds | Hybrid Working (4 Days Office / 1 Day Home)

Help Shape the Standards Behind Great Claims Outcomes!

At Markel, great claims outcomes don't just happen. They rely on strong governance, effective partnerships and robust oversight. We're looking for a Delegated Claims Technician to join our Claims team in Leeds. This is an exciting opportunity for an insurance professional who enjoys analysing information, building stakeholder relationships and helping driving continuous improvement across delegated claims arrangements.

This role offers the chance to work closely with both internal and external stakeholders, helping to ensure claims handled by delegated claims providers are delivered to the high standards our customers, brokers and business expect.

Importantly, this is not a traditional claims handling role. Instead, you'll play a key role in helping oversee and support our network of delegated claims providers, ensuring claims are managed effectively, compliantly and in line with Markel's expectations.

Why This Role?

This position offers a unique opportunity to develop expertise in delegated authority and claims governance, whilst working closely with internal stakeholders and external service providers across the insurance market. You'll gain exposure to a broad range of schemes, products and claims operations, making this an excellent next step for someone looking to build a long-term career within the insurance industry.

What You'll Be Doing:

As Delegated Claims Technician, you'll help support the oversight and management of delegated claims arrangements, helping to ensure service standards, compliance requirements and business expectations are consistently achieved.

Your responsibilities will include:

• Reviewing bordereaux, management information and performance data to identify trends, risks and areas for improvement.
• Monitoring delegated claims providers against agreed service standards and reporting requirements.
• Supporting the onboarding, renewal and offboarding of delegated claims authority agreements.
• Developing strong working relationships with third-party administrators and delegated service providers.
• Supporting governance, oversight and audit activities across delegated claims arrangements.
• Maintaining delegated claims dashboards and regulatory records.
• Working collaboratively with Claims, Underwriting, Compliance and Operational stakeholders across the business.
• Identifying opportunities to improve processes, controls and service delivery.

What We're Looking For:

We'd love to hear from candidates who have:

Essential

• Previous experience within the insurance industry ideally.
• Experience in claims, delegated authority, claims operations, governance, oversight or a similar environment.
• Strong stakeholder management and relationship-building skills.
• Excellent communication skills, both written and verbal.
• High levels of attention to detail and organisational capability.
• Experience analysing data, MI or operational reporting.
• A proactive, solutions-focused mindset.

Desirable

• Experience working with delegated claims authority arrangements.
• Knowledge of third-party administrator (TPA) oversight.
• Exposure to bordereaux reviews, audits or compliance monitoring.
• Commercial insurance experience, although candidates from other insurance backgrounds will also be considered.

What Success Looks Like:

In this role, you'll be someone who enjoys:

• Building trusted relationships with internal and external stakeholders.
• Working with data to identify trends and improve outcomes.
• Maintaining governance and regulatory standards.
• Taking ownership and finding solutions.
• Supporting the delivery of market-leading claims service.

Professional Qualification Support:

We're committed to investing in your development and offer fully funded professional qualifications alongside achievement awards:

• £1,000 for CII Certificate completion
• £1,500 for CII Diploma completion
• £2,500 for CII Advanced Diploma completion

What You'll Receive:

• Competitive salary & generous annual bonus
• Hybrid working
• 25 days holiday plus bank holidays
• Buy and sell holiday scheme
• Private medical insurance
• Dental cover
• Company pension scheme
• Life assurance
• Income protection
• Travel insurance
• Season ticket loan
• Fully funded professional qualifications
• Structured career development opportunities

Why Markel?

At Markel, we're proud of our people-first culture and our reputation for delivering exceptional service. We empower our people to develop their careers, share ideas and make a meaningful impact.

If you're looking for a role where you can build specialist expertise, work with a collaborative team and contribute to a market-leading claims function, we'd love to hear from you.

Join Markel and help shape the future of delegated claims excellence!

Why Markel?

We're proud of our people-first culture and our reputation for delivering outstanding claims service. If you're looking for a role where you'll be trusted, developed and given genuine opportunities to progress your career, we'd love to hear from you.

Join Markel and build a claims career with purpose.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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