Oversight & Support Analyst 2

Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day.

Who we are

Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers nationwide.

What we do

We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.

Merrick Bank ranks among the top 20 FDIC®-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.

Position Summary and Role Impact:

The Analyst II owns complex analytics and process-improvement workstreams, designs dashboards and KRIs/KPIs, leads evidence collection for changes and issues, and administers SharePoint structures for assigned areas. Mentors Analyst I team members and produces executive‑ready reporting.

Scope & Portfolio:

•  Provide first-line risk support for Non-Card Operations (Recreational Lending, Flow Lending, Deposit Operations, Merchant Operations)
• Standardize first-line governance: documentation, evidence, RCSA mapping, issue management, and KRIs/KPIs
• Deliver cross-functional project support in partnership with OCM/PMO, Compliance, Audit, Risk, Technology, and business owners
• Data stewardship and analytics for operational performance and risk reporting
• Knowledge management and system support for SharePoint, Power BI, and related tooling

Coverage Areas & Tools:

•  Projects & Portfolio Support (intake, status, RAID logs, executive updates)
• Data Analytics & BI (Power BI datasets, DAX measures, data quality checks, KPI/KRI dashboards)
• SharePoint Administration (site architecture, metadata/taxonomy, permissions, retention)
• Process Mapping & Improvement (Lean/Kaizen, SOP updates, control design alignment)
• Change Management Integration (requirements, testing evidence, readiness/go-live criteria)
• Access Evidence & User Access Reviews coordination (in partnership with IAM/IT)
• Third-Party/Vendor support (SLAs/KPIs, attestations, testing coordination)
• Exam/Audit Readiness (artifact management, sampling support, walkthrough prep)

Essential Functions:

Analytics & Reporting

• Build Power BI reports/datasets; write DAX measures; document definitions and data lineage.
• Perform trend and root‑cause analysis; translate insights into prioritized actions.

Risk & Change Execution

• Own evidence collection and completeness checks for assigned changes and issues; verify sustainability.
• Update SOPs/process maps and RCSA/control links for owned processes.

Platform Ownership

• Administer SharePoint sites for assigned areas (structure, permissions, metadata).
• Automate routine data/records tasks using Power Automate or scripts where appropriate.

Collaboration & Mentoring

• Partner cross‑functionally and coach Analyst I on documentation and analytics standards.

Requirements for Success:

Education & Experience:

• Bachelor’s degree in business, analytics, information systems, or related field; or equivalent experience.
• 4+ years in financial services with 2+ years in analytics, operations risk/QA, or first-line support.

Knowledge, Skills and Capabilities:

• Advanced Excel and intermediate‑to‑advanced Power BI (modeling/DAX); working knowledge of SharePoint administration.
• Strong written communication and ability to create executive‑ready visuals.
• SQL/DAX optimization skills; experience with ServiceNow/Archer; Lean/Kaizen facilitation.

Compliance with Laws & Regulations

• Responsible for complying with all the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Work Environment/Physical Demands:

• Work location and schedule expectations may vary based on the role, business needs, and hiring requirements, and will be confirmed during the hiring process.
• Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time.
• Some stress may occur
• Travel is generally not required

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Why join us

We believe in putting people first by supporting our customers, employees and our partners while creating opportunities for everyone to reach their potential. From fostering work-life balance to rewarding good work and innovative ideas, we invest in what matters most, our people.

At Merrick Bank, you’ll be part of a collaborative, customer-focused team where you can grow your career while making a meaningful impact.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.