Inactive

Capgemini

Global consulting, technology services, outsourcing

Manager Service Assurance

IT OperationsPosted on Oct 22

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

At least 12 years of experience.
Knowledge of service assurance operations.
Knowledge of major incident management.
KPI and SLA management skills.
Leadership and stakeholder management skills.

Responsibilities

Manage end-to-end service assurance activities.
Govern major incident management processes.
Track service-level agreement, mean time to resolution, and operational key performance indicators.
Drive root cause analysis reviews and continuous improvement programs.
Lead customer and executive communications during outages.
Ensure operational compliance and reporting.
Manage multi-functional network operations center and support teams.
Establish trust and credibility with customer accounts.
Demonstrate dedication and commitment to business objectives.
Operate without supervision in complex environments.
Set and manage realistic and deliverable expectations.
Consider the bigger picture when making decisions.
Motivate the team by generating a positive and enthusiastic atmosphere.

Job Description

Manager-Service Assurance

Experience-12+Years

Location-Gurgaon

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

Manage end-to-end service assurance activities.
Govern Major Incident Management processes.
Track SLA, MTTR, and operational KPIs.
Drive RCA reviews and continuous improvement programs.
Lead customer and executive communications during outages.
Ensure operational compliance and reporting.
Manage multi-functional NOC and support teams.

Mandatory Technical Skills

Service Assurance Operations.
Major Incident Management.
KPI/SLA Management.
Leadership and Stakeholder Management.

What you'll love about working here

We offer a range of career paths and internal opportunities within Capgemini group.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Establishes trust and credibilty with customer accounts. Shows clear dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers ˜the bigger picture when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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