Customer Service or Call Center Alternative - Live Studio Host

Job Description

This is not another customer service job.

No headsets. No call queues. No angry customers on hold. No registers to operate.

You’ll host live casino games on camera and create a professional, engaging experience for online players.

Think: customer service skills, live hosting, and a modern broadcast studio.

The communication skills you already have transfer directly to this role. We’ll teach you the games.

Take a studio tour and see what our Game Hosts do: https://bit.ly/3yKKeU0

What You’ll Do

• Host live casino games on camera, including Blackjack, Roulette, and Baccarat
• Speak to online players in a friendly, clear, and professional way
• Follow game procedures and on screen instructions
• Keep each game moving smoothly and engagingly
• Bring confidence, focus, and personality to every shift
• Complete paid dealer training through Evolution Academy

Why This Job Is Different

• Professional on camera broadcast studio role
• No headsets, call queues, registers, or customers on hold
• No casino floor, smoke, physical players, or cash handling
• Paid training with no casino experience required
• Consistent full time schedule
• Tips on top of your hourly rate
• Career growth within a global company
• A job most people have never heard of and will ask you about

Current Openings

• 3pm to 11pm
• 5pm to 1am
• 7pm to 3am
• 11pm to 7am
• Weekend availability is required

We Offer

• $17.25/hr+ including base rate and guaranteed tip rate, averaging $20–25/hr
• Performance-based bonus opportunity
• 15 days paid vacation annually
• 5 sick days
• Paid breaks - earn tips during breaks
• Full-time guaranteed hours
• Paid dealer and game technique training
• 50% discount on garage parking 1 block from the studio
• Medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Commuter FSA
• Discounted on-site gym
• Nationwide employee discount program
• Modern studio with break room and refreshments
• 401(k) match
• Career growth opportunities

#EVOPAH

Qualifications

Who We’re Looking For

You may be a strong fit if you:

• Have customer service, call center, retail, reception, hospitality, or cashier experience
• Are comfortable speaking and appearing on camera
• Communicate clearly and professionally
• Can follow procedures consistently
• Are reliable, punctual, and professional
• Want to use your people skills in a completely different environment
• Can work evenings, weekends, holidays, or overnight shifts

No casino or dealer experience required. We will train you.

Requirements

• Must be 21 years of age or older
• Must pass required background checks
• Must be able to obtain and maintain valid Pennsylvania and West Virginia gaming licenses
• Must be able to work evenings, weekends, and holidays
• Must wear the assigned uniform and maintain professional appearance standards
• Strong communication skills and a positive, professional attitude
• Responsible, dedicated, and dependable

Additional Information

Evolution is a global leader in live online casino entertainment. Our Philadelphia studio operates 24 hours a day, hosting live casino games for online players.

At Evolution, everyone is a winner. We welcome people of every background, identity, culture, and level of experience.

All applicant information will be kept confidential according to EEO guidelines.

Physical Requirements

• Prolonged sitting at counter height chairs and tables
• Repeated use of both hands and arms
• Full mobility and dexterity in the upper extremities
• Ability to see and read a chat screen from at least four feet away
• Ability to communicate verbally with players
• Ability to lift up to 10 pounds when needed
• Ability to work assigned shifts, including evenings, weekends, and overnights

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned as business needs evolve.

All applicant information will be kept confidential according to EEO guidelines.

Compensation: 20 to 25 (USD) (HOURLY)