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Base.com

Online marketplace selling broad product range

Head of Sales - Base Courier

Account Executive +1Confirmed live in the last 24 hours
Full-timeWarsaw, PolandHybrid

About the Job

Requirements

  • At least 7 years of B2B sales experience, particularly in KEX, e-commerce logistics, courier brokerage, or B2B SaaS, including at least 2 years leading a sales team.
  • Strong knowledge of the logistics and courier market and business metrics, including shipment volume, margin per shipment, customer acquisition cost, lifetime value, and churn.
  • Documented success acquiring and building relationships with key B2B clients.
  • Strong analytical skills for managing metrics and regularly reporting sales results.
  • Experience designing and optimizing scalable outbound and inbound sales processes.
  • Practical knowledge of customer relationship management tools and sales analytics.
  • Strong negotiation skills and business acumen, including the ability to translate a logistics offering into concrete value for clients.

Responsibilities

  • Manage the telesales and key account management teams operationally and strategically by setting standards, key performance indicators, and commercial expansion priorities.
  • Build and execute B2B customer acquisition strategy, including pipeline development, active prospecting, and sales growth in key segments.
  • Forecast sales and regularly update forecasts for new customers and cross-selling activities in collaboration with operations, product, and leadership.
  • Co-develop discount policy with Finance and ensure its execution to maintain sales profitability.
  • Participate hands-on in key commercial negotiations with strategic clients and translate the offer into business value.
  • Report sales results periodically, including upsell and cross-sell activity, and continually analyze performance metrics for leadership and stakeholders.
  • Mentor, train, and develop salespeople while building a strong B2B sales culture and raising team capability.
  • Work closely with Product, Finance, Marketing, and Customer Service to optimize the sales funnel, margins, and offering.

About the Company

Base.com

Online marketplace selling broad product range

Base.com is an online retailer that sells a wide range of consumer goods, from Health & Beauty and Electronics to Entertainment, Clothing, and Gifts. Its products come from inventory held by Online Commerce Ltd. (OCL) and are accessed via its websites, including base.com and dvd.co.uk. Users place orders through the sites, and Base.com handles purchase, payment, and shipping of items to customers. The company differentiates itself by operating multiple online storefronts with a broad catalog and a long-standing presence in internet commerce since 2001. Its goal is to provide convenient, broad-access online shopping across many product categories and to maintain a strong online retail footprint.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Cheltenham, United Kingdom
Founded
2001

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