Full-Time

Production Program Manager

Posted on 11/21/2024

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Mid, Senior

Huntsville, AL, USA

US Top Secret Clearance Required

Category
Project Management
Business & Strategy
Required Skills
Supply Chain Management
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s Degree and 5+ years of experience or master’s degree and 3+ years of experience in project/program management
  • Demonstrated expertise in program management with experience preferred in government hardware related programs to include managing hardware development, fabrication, and testing activities
  • Demonstrated experience in vendor or subcontractor management
  • Experience in generating responses to Requests for Information (RFI) and Requests for Quote/Proposal (RFQ/RFP)
  • PMP Certification
  • Highly proficient in all Microsoft Office products with ability to create PowerPoint briefings, Excel spreadsheets, Word documents, and schedules using Project
  • Self-motivated, passionate and a free-thinking individual comfortable in assuming a leadership role with significant customer interaction
  • Experience in production/manufacturing operations and supply chain management
  • Experience with RF, Radar, Counter UAS, or ISR operations
  • Excellent organizational skills with the ability to prioritize work and maximize productivity
Responsibilities
  • Establish baseline funding, spend plan, and a high-level milestone-based schedule at program kickoff
  • Track program execution spending and milestone completion against baselined spending and milestone plan
  • Work with the technical staff to establish a low-level task-based schedule verses proposed spend plan
  • Work with supply chain, manufacturing, and contracts staff to identify programmatic risks over the execution life of the program
  • Manage risk mitigation strategies across the program
  • Work closely with the program staff to ensure that schedules are maintained to meet customer objectives and milestones
  • Manage customer expectations regarding cost, schedule, and technical aspects of the program
  • Report health and status of active programs during internal program reviews and customer briefs
  • Cross functional leadership to ensure designs achieve customer requirements, delivery dates, and milestone objectives
  • Supporting hardware demonstrations, technical discussions, and Q&A with customers
  • Support business development efforts to expand into new markets/customers
  • Capture management of new opportunities with existing customers
  • Capture, Track and report new and upcoming programs of potential customers
  • Foster relationships to position TSC as the preferred solution provider
  • Assist in the creation of large proposals.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

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