Apartment Manager

Job Overview

Location: Coburn Woods, outer NE Portland
Schedule: 12 hours/week

The Apartment Manager oversees the daily operations of a property, handling tenant relations, property maintenance, and financial administration.

This position must understand, appreciate, and respect the differences within our Cascadia community.   As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary. 

General

·       Maintain designated office hours for tenants as outlined for each assigned property.

·       Facilitate monthly tenant community meetings.

·       Address tenant concerns, complaints, and issues promptly; follow the established Complaint Process and escalate to the Portfolio Manager when appropriate.

·       Collect and process rents, deposits, and chargebacks in accordance with established procedures.

·       Complete and submit weekly reports to the Portfolio Manager.

·       Assist with tenant move-ins, orientations, and move-outs, including all related paperwork.

·       Support the Compliance Department with annual, and as needed, recertifications by meeting with tenants, assisting with paperwork, submitting packets, and collecting final signatures.

·       Oversee and assist with the preparation of vacant units for re-rent and ensure timely processing of security deposit refunds.

·       Maintain inventories for property equipment, furnishings, janitorial, and grounds supplies.

·       Conduct regular inspections of apartments and common areas; identify and inform the maintenance department of any needs related to the property.

·       Respond to maintenance requests, perform minor repairs, or coordinate vendor services through Cascadia’s maintenance department.

·       Ensure grounds are properly maintained, including watering, mowing, edging, fertilizing, and weeding.

·       Maintain clean and safe common areas, including sidewalks, steps, parking lots, hallways, laundry rooms, restrooms, community rooms, offices, and storage areas. Remove snow and ice as needed to ensure safety.

·       Perform other duties as assigned.

Regulatory & Compliance

·       Comply with and implement regulations, policies, and procedures under which the property operates.

·       Assist in crisis situations as appropriate, following emergency protocols/procedures and coordination with the appropriate parties.  

·       Respect and honor tenant rights and responsibilities and demonstrate professional boundaries and ethics.

·       Document and maintain records in a manner that assures compliance with all agency policies and procedures and local, state, and federal regulations, as well as billing requirements. 

·       Demonstrate responsibility for safety of tenants and property.

·       Understand fire regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.

·       Adhere to mandatory abuse reporting laws and HIPAA requirements.

·       Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.

·       Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.

·       Perform other duties as assigned.

Qualifications

Education:

Required:

A High School Diploma or GED.

Experience:

Preferred:

One-year relevant experience

Specialized Knowledge, Skills, and Abilities:

Effective communication and active listening skills.

Demonstrated effective interpersonal and customer service skills.

Ability to work proactively and effectively in a team as well as independently.

Basic Knowledge of Trauma Informed Care (TIC), Motivational Interviewing, and Evidence based practices

Operate computer hardware and software at a level needed to effectively perform job functions.

Other:

Must have the ability to travel to multiple locations throughout the Portland Metro area.

Ability to perform CPR, First Aid, and effectively use AED equipment. CPR/ First Aid certifications are required and must remain current.

Core Competencies

• undefined

Teamwork:

Contribute to a culture that promotes cooperation, respectful communication, and mutual trust. Collaborate across interdisciplinary teams by working together and sharing ideas, skills, and knowledge to achieve common goals. Foster environment that fuels creativity by combining differing perspectives and experiences to generate innovative solutions.

Ethics, Values, & Integrity:

Maintain a respectful work environment where decisions are transparent and objective. Hold yourself and Cascadia Health accountable for their actions while contributing to a positive organizational culture.

Emotional Awareness:
Understand and manage one’s own emotions while respecting diverse emotional expressions and communication styles of others. This includes recognizing the varied ways emotions can influence thoughts and behaviors and adapting interactions to enhance interpersonal effectiveness and self-awareness.

Culture:

Positively contribute to a work environment that values all individuals. Evaluate social situations to determine what is expected or required to recognize the feelings and intentions of others.

Safety:

Actively contribute to the safety and welfare of the Cascadia community through prevention, education, and awareness. Participate in and promote a work environment that identifies and prevents workplace safety issues.

Working Conditions

Environmental:

This role is centered on direct tenant and community engagement, it is designed for in-person work and does not include hybrid or remote work options.

Work is performed in one or more of the following: administrative office, clinical office, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for aggressive behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands:

The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

Cascadia is an Equal Opportunity Employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)