Deal and Contract Ops Manager - Business Operations

Description

We are hiring a Deal and Contract Operations Manager to join our Business Operations team in San Francisco. In this role, you will design and own the end-to-end deal and contracting processes mainly by supporting and training deal owners on contracting workflows, including operational ownership of our contracting tool, acting as the escalation point before deals get stuck, coordinating across internal approver teams such as Legal, Tax, and Finance to keep deals moving forward, and ensuring every signed partner has a smooth onboarding experience by involving the right stakeholders pre- and post-close.

Because you sit at the center of every deal, you will have a unique vantage point to spot what needs to be standardized, automated, or tooled across the deal lifecycle, and coordinate with the rest of the functions under Bizops (i.e. Sales Ops, Order Management, Business Systems etc.) to make it happen. You will use that perspective to build frameworks, drive process automation, and continuously reduce the time it takes to get from contract signing to customer onboarding, ensuring downstream teams like Partner Success, Order Management, and Logistics are engaged at the right time.

Key job responsibilities
- Design and maintain the end-to-end contract operations processes, from template selection support through approval alongside Legal so that deal owners (i.e. Business Development and Partner Success teams) can move deals through the process efficiently and with minimal friction.
- Project-manage deals from contract signing through customer onboarding, ensuring downstream teams (Partner Success, Order Management, RevOps, Logistics) are engaged at the right time prior to deal close, and that non-standard terms are highlighted and passed along to the correct stakeholders.
- Troubleshoot Contract Lifecycle Management (i.e.) workflow issues, advise on routing and approvals, and unblock bottlenecks so deal owners can keep momentum.
- Train and equip Business Development teams to be self-sufficient in the contracting process: how to create CLM workflows, select the right contract template and deal term configuration, route to the correct approvers, and anticipate approval requirements
- Ensure contract templates are properly created and maintained within the CLM system in adherence with the Amazon policy, and assist Business Development with escalating redlines to Legal and driving alignment on accepted terms.
- Use your centralized vantage point across all deals to spot patterns and identify what needs to be standardized, automated, or tooled, translating those insights into process improvements that make the entire deal lifecycle faster and more consistent.
- Lead process automation initiatives with the goal of decreasing contract throughput time and increasing deal signing velocity.
- Develop lightweight tooling and streamlined processes for higher-frequency, lower-complexity deals (e.g., direct Enterprise deals), including enabling 3P sales reps to independently handle NDAs and select contracting workflows on our behalf.
- Develop AI-based mechanisms to handle specialized deals with exception approvals for non-standard requests.
- Collaborate closely with Sales Ops and Order Management to feed process automation ideas and ensure the right tooling gets built to reduce manual effort across the deal-to-onboarding lifecycle.
- Continuously improve the onboarding experience for B2B customers by removing avoidable friction points, with decreasing time-to-onboard as a key success metric.

A day in the life
You might start your morning checking in on active deals in Contract Central, spotting one that's waiting on Tax approval and flagging to the BD owner how long that step usually takes. By midday, you could be helping a Business Development lead pick the right contract template and approval routing for a non-standard deal, or bringing Partner Success and Order Management in ahead of a signing so onboarding starts smoothly. Afternoons often involve working with Legal, Finance, and Sales Ops to clear a recurring bottleneck, followed by turning what you've seen across deals into a standard workflow or an automation idea. You will regularly train deal owners on contracting best practices and present recommendations to leaders on reducing time from signing to onboarding.

About the team
Our team keeps eero's partner deals and orders moving, from contract signing through delivery. As part of eero Business Operations, we work closely with Business Development, Partner Success, Legal, Finance, Order Management, and Logistics teams to build the processes and tools that help ISPs, Enterprise customers, and retail partners around the world get eero into their customers' homes and businesses. We value ownership, creative problem-solving, and using AI and automation to take manual work off our plates so we can focus on our partners. As we grow into new channels and regions, you will have the opportunity to shape how we scale deal and contract operations.

Basic Qualifications

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience implementing repeatable processes and driving automation or standardization
- Experience in verbal and written communication for executive level leaders
- 3+ years of experience in operations or program management that is GTM and business team facing.
- Working familiarity with contracts approval tools, like Amazon’s Contract Central, or the like
- Hands-on experience in ushering deals from contracts signing through successful onboarding by involving the right stakeholders at the right time.
- Experience translating legal, tax and finance requirements into operational guidance for business teams, and speeding up deal approval processes.

Preferred Qualifications

- 5+ years of finance, business management and sales operations experience
- Experience managing multiple internal stakeholders and advising cross-functional teams
- Knowledge of Amazon approval policies and experience writing Amazonian-style documents (6-pagers, narratives).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.