Retail Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As part of the leadership team you will help ensure a dynamic and engaging work environment in line with our Definition of Success.  You’ll work closely with a dynamic team, ensuring that retail displays are as stunning as the views and that every guest photo is a work of art. As a leader, you’ll inspire excellence, create a high-energy, guest-focused environment, and contribute to the overall success of Golden Skybridge.  

Retail Responsibilities: 

• Oversee all aspects of daily operations for the retail store, including team scheduling, inventory management, and product displays
• Develop and implement sales strategies to drive revenue, meet performance goals, and identify opportunities for improvement
• Work with Pursuit procurement team to help curate product offerings: selection, ordering (and related ship dates), and stocking merchandise that aligns with our brand and guest expectations. Communicate any location/attractions specific needs (seasonality changes, activations etc.)   
• Maintain a visually appealing retail environment, ensuring it meets Golden Skybridge’s high standards and is organized and welcoming for guests  
• Handle customer inquiries and resolve any issues regarding merchandise, returns, or store policies
• Analyze sales data and customer feedback to spot trends and improve product selection or operational processes  
• Prepare the store and lead the team into the year-end physical inventory counts 
• Maintain inventory and supplies storage areas safe, clean and organized  
• Collaborate closely with Finance, Cash-Control, Accounting and Retail overhead team on forecasting and daily/monthly reconciliations  
• Coordinate and conduct staff training to ensure the team delivers exceptional service 

Photo/Video Responsibilities:  

• Oversee the photo/video operation, ensuring the content taken with high quality, in line with Golden Skybridge’s standards
• Develop compelling photo packages, offering services such as prints, digital downloads, and themed photo merchandise 
• Ensure the timely production and delivery of high-quality photos to guests.  
• Work with vendors to implement required logistics, and technical updates and fixes 
• Track photo and video sales to optimize profitability and performance

Skills & Qualifications:

• Previous experience in retail management or sales, ideally in tourism, hospitality, or photography-related environments
• Strong leadership abilities, with experience motivating and managing a diverse team
• Exceptional communication and customer service skills, with a passion for creating positive guest experiences
• A keen eye for visual merchandising and photography, with a solid understanding of photo products and services
• Ability to multitask and work effectively in a fast-paced, high-energy environment  
• Proficiency in retail and photo management software, point-of-sale systems, and Microsoft Office Suite
• Strong organizational skills with attention to detail and accuracy
• Ability to handle guest concerns with professionalism and courtesy
• Availability to work weekends, holidays, and peak season hours 
• Previous experience with social media marketing and content creation is a plus
• Up-to-date with industry trends in retail, food & beverage, and hospitality
• Experience in financial management and driving both employee and guest   
• Able to work a variety of days/hours including weekends and public holidays 
• A minimum of three years (3) leadership experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive performance management 
• Demonstrated experience in managing, tracking and analyzing budget trends and P&L Statement 
• Employee training experience including POS, customer service and operational skills 

This is a salaried role.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.