Full-Time
Unified Communications Technician
Updated on 9/3/2026
Black Box
End-to-end digital infrastructure and IT services
No salary listed
Fresno, CA, USA
In Person
Associate's, Certification
 Field Service (1) |
|---|
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- Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
- Minimum 2+ years’ experience with Unified Communications (UC) systems.
- Proven ability to install, service, program, test and troubleshoot UC systems.
- Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
- Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.
- Familiarity of PBX and other Legacy Voice products.
- Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.
- Valid driver’s license and ability to safely drive company vehicles.
- Physical Requirements: Heavy Work: May frequently exert force equivalent to lifting up to approximately 50 pounds and/or occasionally exert force equivalent to lifting up to approximately 100 pounds.
- Vision: Requires the ability to perceive the nature of objects by the eye.
- Near Acuity: Clarity of vision at 20 inches or less.
- Midrange: Clarity of vision at distances of more than 20 inches and less than 20 feet.
- Far Acuity: Clarity of vision at 20 feet or more.
- Peripheral: Ability to observe an area that can be seen up and down or left and right while eyes are fixed on a given point.
- Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
- Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus.
- Color Vision: Ability to identify colors.
- Speaking/Hearing: Possesses the ability to give and receive information through speaking and listening skills.
- Motor Coordination: While performing the duties of this job, the incumbent is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The incumbent is frequently required to stand; and walk. The incumbent is occasionally required to climb or balance; and stoop, kneel, crouch, or bend.
- Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations.
- Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions.
- Install and program UC platforms which may include some or all of the following functionality:Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
- Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
- Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
- Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
- Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
- Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.
- Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
- Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
- Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
- Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.
- Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
- Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
- Achieve performance targets established by leadership for applicable Key Performance Indicators.
- Perform other duties as assigned by management.
- Industry and manufacturer specific certifications preferred (examples: Cisco CCNA Voice/Network Certified, Microsoft MCSE, Avaya Certified Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE).
Black Box provides digital infrastructure and IT services for large enterprises and public-sector organizations, including network integration, data centers, cybersecurity, unified communications, and managed services. It designs, deploys, and operates complex IT environments and offers consulting, project management, and ongoing support. The company also sells products such as networking gear, KVM solutions, cabling, audio-visual infrastructure, and IoT hardware as vendor-agnostic components. Its goal is to help global customers build reliable, scalable digital infrastructure across distributed locations.
Company Size
N/A
Company Stage
IPO
Headquarters
Plano, Texas
Founded
1976
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Simplify's Take
What believers are saying
- Q1 FY27 revenue hit ₹1,719 crore, up 24%, with EBITDA margin 9.3%.
- August 13 2026 backlog reached about US$950 million, up 83% year over year.
- Management guided FY27 revenue at ₹7,800-8,000 crore and backlog at US$1.3-1.4 billion.
What critics are saying
- FY26 receivables reached ₹1,153 crore, stretching working capital and cash conversion.
- 2S integration and Brazil execution face margin dilution risks through FY27.
- Hyperscaler concentration makes missed ramp-up or delivery failure an FY28 existential threat.
What makes Black Box unique
- Black Box combines infrastructure services, managed services, and products across 35+ countries.
- June 2026 AIONOS alliance links Black Box infrastructure with applied AI delivery.
- August 13 2026 hyperscaler win validated multi-year data-center execution at scale.
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Benefits
Flexible Work Hours
Company News
5 stocks whose order books increased by 155% yoy: do you own any? A sharp rise in order books is putting several companies on the radar, with stronger order visibility emerging across telecom, technology, engineering and manufacturing segments. 07 Sep 2026 10:15 IST Order books are often an important indicator of future business visibility, particularly for companies operating in infrastructure, technology, engineering and manufacturing. A strong increase in order inflows can provide greater revenue visibility and reflect improving demand across key segments. In this list, Trade Brains group look at five companies that have reported notable year-on-year expansion in their order books, placing them on investors' radar for further analysis. HFCL Ltd. HFCL is a telecom infrastructure and technology company engaged in optical fibre and optical fibre cables, telecom and networking equipment, 5G solutions and defence products. Its portfolio also includes software-defined radios, electro-optics and ground-surveillance radars. The company serves telecom operators, enterprises, government and defence customers in India and overseas. With the market capitalization of Rs. 37,186 Crores, the shares of HFCL Ltd were trading at around Rs. 243 per share which is 5.4 percent discount from its 52 week high of Rs. 257 per share. The order book of the company surged 154 percent to 26,665 crores Black Box Ltd. Black Box provides information and communications technology solutions across India, the US and international markets. Its business spans system integration, enterprise networking, data centres, digital workplaces, cybersecurity and connected buildings. The company also offers structured cabling, fibre connectivity, IoT solutions, KVM products and network infrastructure services for enterprises. With the market capitalization of Rs. 13,036 Crores the shares of Black Box Ltd were trading at around Rs. 734 per share which is 33 percent discount from its 52 week high of Rs. 1,104 per share. The order book of the company surged 83 percent to 949 million USD Schneider Electric Infrastructure Ltd. Schneider Electric Infrastructure designs, manufactures, builds and services electricity-distribution products and systems. Its portfolio includes switchgear, transformers, circuit breakers, protection relays, automation platforms, digital energy-management systems and battery-energy-storage solutions. The company also provides grid automation, digital-substation and medium-voltage distribution solutions for India's evolving power infrastructure requirements. With the market capitalization of Rs. 29,032 Crores the shares of Schneider Electric Infrastructure Ltd were trading at around Rs. 1,214 per share which is 21 percent discount from its 52 week high of Rs. 1548 per share. The backlog order book of the company surged 33 percent to Rs. 2169 crores
Black Box Q1 FY27: revenue ₹1,719 cr, PAT +18%. Black Box Ltd. Ask iris. Record quarter sets the tone for FY27. Black Box Ltd (NSE: BBOX) reported its strongest June-quarter performance yet, led by higher execution and a record order pipeline. On the Q1 FY27 earnings call dated August 13, 2026, management highlighted that the quarter delivered the company's highest-ever quarterly revenue and a sharp improvement in profitability. The performance matters because Black Box is positioning itself around large global data center and AI infrastructure programs where scale and execution discipline decide outcomes. The company also pointed to improving supply chain conditions and better mix as supportive factors. Investors tracked the updates closely given the visibility provided by the order backlog. Q1 FY27 financial performance: revenue, profit, and EPS. For the quarter ended June 30, 2026, consolidated revenue from operations came in at ₹1,718.50 crore, up 23.92% year-on-year (YoY) from ₹1,386.74 crore in Q1 FY26. On a quarter-on-quarter (QoQ) basis, revenue rose 1.63% from ₹1,690.94 crore in Q4 FY26. Total income stood at ₹1,722.25 crore, up 24.04% YoY and 1.72% QoQ. Consolidated profit after tax (PAT) was ₹55.92 crore, up 17.90% YoY, but down 13.65% QoQ compared with ₹64.76 crore in Q4 FY26. Basic and diluted EPS for Q1 FY27 was ₹3.15, compared with ₹2.80 and ₹2.79 in Q1 FY26, and ₹3.78 and ₹3.75 in Q4 FY26. EBITDA improves as margins expand. Black Box reported EBITDA of ₹160 crore in Q1 FY27, up 38% YoY from ₹116 crore in the corresponding quarter last year. EBITDA margin improved to 9.3% from 8.4%, an expansion of 90 basis points. Management attributed the margin improvement to operating leverage, a better business mix, and productivity initiatives linked to GCC and AI-led programs. The company also reiterated a medium-term target of reaching 10% EBITDA margin or above. The Q1 margin outcome aligned with the FY27 guidance band, suggesting the company is aiming to hold the gains while scaling execution. Order bookings surge; backlog hits record high. Order bookings for the quarter were US$139 million, and the total order backlog rose to around US$149-950 million, up 83% YoY. The company described the backlog as a record level, providing stronger revenue visibility. Black Box also noted that data center engagement tenures have extended to 24-36 months, which can help smoothen conversion over subsequent quarters. In rupee terms, the backlog was cited as equivalent to ₹8,986 crore. This order stack is central to the company's FY27 outlook, especially as Q1 is typically described by management as a softer quarter in terms of conversion. Major hyperscaler win highlights AI infrastructure positioning. A key Q1 win included a new global hyperscaler client in the US with an order valued at US$131 million, with the company also disclosing an approximate rupee value of ~₹1,240 crore. Management indicated this win validates Black Box's capabilities and scale in the AI infrastructure market. The company described the scope as 100% services. It also indicated that large hyperscaler projects are expected to ramp from November onward, with some growth expected to spill into FY28. Brazil acquisition 2S adds to reported revenue. Black Box said Q1 revenue included about ₹60 crore from the Brazil acquisition 2S, reflecting around two months of contribution. The company stated the balance of the quarter's growth was entirely organic. This split is important because it frames the quarter's revenue momentum as largely driven by execution rather than only consolidation effects. Management commentary also connected performance to disciplined execution and improved operating leverage. Tax rate and profitability drivers. Management flagged a low effective tax rate in the range of 10-15% expected for FY27-28, supported by the consumption of carry-forward operating losses across geographies. It also indicated the tax rate is expected to normalize to around 20% post FY28. In Q1, PAT growth of 18% YoY was cited as being aided by the lower effective tax rate. Profit before tax for Q1 FY27 was ₹61 crore, up 35% from ₹45 crore in Q1 FY26. FY27 guidance: revenue, EBITDA, and PAT targets. Black Box maintained a confident FY27 outlook built around stronger backlog conversion, especially in the second half of the year. Guidance includes revenue of ₹7,800-8,000 crore (23-27% growth) and EBITDA of ₹700-725 crore (27-32% growth). EBITDA margin is guided at 9.3-9.4%, up 30-40 basis points. PAT is expected at ₹325-350 crore, implying growth of 38-50%. On the order side, the company expects to exit FY27 with backlog of US$1.4-1.5 billion (65-75% growth) and full-year order bookings of US$1.3-1.4 billion (45-50% growth). Stock market reaction and shareholder item. Following the results, Black Box shares rose 7.93% to ₹834.65, as reported in the market update included with the earnings coverage. Separately, the company noted a final dividend recommendation of Re. 1 per equity share for FY26. The company also disclosed that it released the audio recording of the Q1 FY27 earnings call, in line with SEBI LODR requirements. Key numbers at a glance. | Metric | Q1 FY27 | YoY change | QoQ change / comparison | | Revenue from operations | ₹1,718.50 crore | +23.92% | +1.63% vs ₹1,690.94 crore | | Total income | ₹1,722.25 crore | +24.04% | +1.72% vs ₹1,693.08 crore | | EBITDA | ₹160 crore | +38% | Not stated | | EBITDA margin | 9.3% | +90 bps | Not stated | | PAT | ₹55.92 crore | +17.90% | -13.65% vs ₹64.76 crore | | EPS (basic) | ₹3.15 | Compared with ₹2.80 (Q1 FY26) | Compared with ₹3.78 (Q4 FY26) | | Order bookings | US$139 million | Not stated | Not stated | | Order backlog | ~US$149-950 million | +83% | Not stated | FY27 outlook summary. | Guidance item (FY27) | Company guidance | Growth (as stated) | | Order backlog (FY27 exit) | US$1.4-1.5 billion | +65-75% | | Order bookings | US$1.3-1.4 billion | +45-50% | | Revenue | ₹7,800-8,000 crore | +23-27% | | EBITDA | ₹700-725 crore | +27-32% | | EBITDA margin | 9.3-9.4% | +30-40 bps | | PAT | ₹325-350 crore | +38-50% | Why this quarter matters. The quarter combined record revenue with a step-up in margin, which is critical for a services-heavy infrastructure business where execution and utilization drive outcomes. The record backlog and large hyperscaler deal provide tangible visibility, especially as management expects stronger conversion in H2. At the same time, the QoQ dip in PAT and EPS compared with Q4 FY26 shows the quarter did not improve on every metric sequentially, even as YoY momentum remained strong. Investors will likely monitor whether the guided margin band holds as project ramps begin from November, and how quickly large orders translate into billed revenue. Closing takeaway. Black Box's Q1 FY27 results showed record revenue of ₹1,719 crore, EBITDA margin expansion to 9.3%, and a sharp rise in order backlog to about US$150 million. The company's FY27 guidance sets clear targets across revenue, EBITDA, and PAT, backed by higher bookings expectations. The next major checkpoint will be the post-Q2 update, which management said could improve clarity on backlog consumption and incremental ordering between October and March.
Black Box Q1 results: net profit jumps 18% yoy to Rs 56 crore; revenue up 24%. Reading Time: 3 mins read Summarize with: Noida, Aug 13 (APAC Media): Essar Group's IT firm Black Box reported a consolidated net profit of Rs 56 crore for the first quarter of fiscal 2027, an 18 per cent increase from Rs 47 crore recorded in the year-ago period. Black Box's EBITDA rose 38 per cent to Rs 60 crore in the first quarter of fiscal 2027, compared with Rs 116 crore in the year-ago period. The company's revenue from operations increased 24 per cent to Rs 1,719 crore in the first quarter of financial year 2027, from Rs 1,387 crore in the corresponding quarter of the previous financial year. "APAC News Network has entered FY27 with strong momentum, delivering its highest-ever quarterly revenue of ₹1,719 crore, up 24 per cent year-on-year, driven by improved execution of its expanding backlog and the contribution from its recently acquired Brazilian business, 2S. Strong order bookings of US$339 million lifted its backlog to an all-time high of US$949 million, providing greater visibility and a strong foundation for sustained growth. "Black Box today operates from a fundamentally stronger platform. Our growing participation in AI-led digital infrastructure, expanding hyperscaler relationships and deep presence across approximately 300 strategic enterprise accounts give us significant headroom to scale. Our priority is to convert this opportunity into disciplined, profitable growth as we build towards our ambition of becoming a US$2 billion revenue company by FY30," said Sanjeev Verma, CEO. Larger, Longer-Duration Order Book Black Box received new orders worth approximately US$339 million (around Rs 3,208 crore) during the quarter, taking its order backlog to an all-time high of about US$949 million (around Rs 8,986 crore), an 83 per cent year-on-year increase. The backlog has nearly doubled from its historical range of US$450-500 million, driven by greater participation in large, multi-year and mission-critical programmes. Project-led backlog grew around 50 per cent sequentially, with longer-duration engagements providing 24-36 months of revenue visibility. The company expects order bookings of US$1.3-1.5 billion in FY27, representing growth of around 32-45 per cent over FY26. It expects to exit FY27 with an order backlog of US$1.3-1.4 billion, up around 65-75 per cent year-on-year. Broad-Based Demand Demand remained broad-based beyond hyperscalers, with financial services, healthcare, public services and retail contributing approximately US$80 million (around Rs 757 crore) to quarterly order bookings. Key wins included a large US connectivity infrastructure and networking project with one of the world's largest chip manufacturers, workplace solutions and connectivity engagement with a leading discount retailer, and significant orders from a US state government and a leading healthcare provider. Scaling Execution Capabilities Black Box is strengthening its leadership, sales, engineering and delivery capabilities as digital infrastructure projects grow in size and complexity. The company plans to hire nearly 3,000 professionals by FY30, primarily in the US, to expand delivery capacity and support larger and more complex programmes. Disclaimer: This article is for informational purposes only. APAC Media is not liable for any investment decisions or losses. Please conduct your own research or consult a financial advisor before investing. Summarize with:
Olya Scekaturova joins Westcon-Comstor as UKI sales Vice President. Westcon-Comstor appoints Olya Scekaturova to lead sales growth across UK and Ireland. * Wednesday, 1st July 2026 Posted 3 hours ago in Tech & Trends Vendor by Sophie Milburn Westcon-Comstor, a global technology distributor, has appointed Olya Scekaturova as Vice President of Regional Sales for the UK and Ireland (UKI). She has experience across cybersecurity, networking, and hybrid cloud solutions. Olya Scekaturova is a technology and IT channel executive who joins from Black Box, where she previously served as Vice President for UKI and Europe. Her career also includes leadership roles at Computacenter and Insight Enterprises, with more than 15 years of experience in sales and technology services leadership. She has experience in revenue growth initiatives and in leading large-scale transformation programmes. She is a certified change management practitioner and is also involved in promoting STEM education. In her new role, Olya will focus on supporting growth across the UKI region by developing engagement with partners and vendors. She will oversee a newly integrated UKI sales operation, aligning the Westcon and Comstor teams as part of the broader European go-to-market strategy. She works alongside a team that includes John Nolan, Senior Director, Vendor Sales. The structure is intended to support a coordinated approach to sales across technologies and regions. For partners, the model provides defined ownership, coordinated coverage, and visibility of opportunities. For vendors, it provides a single route to market across the region. The sales model follows the appointment of Stéphane Reboud as Senior Vice President, Sales, Europe, to whom Olya Scekaturova reports. It is part of wider changes to the company's European sales and go-to-market approach aimed at aligning operations with evolving partner and vendor requirements.
AIONOS, Black Box partner to scale ai-led infra, apps. June 2, 2026 15:00 IST Black Box Limited, a leading global digital infrastructure integrator, and AIONOS, an AI-native enterprise technology company, has announced a strategic alliance to help enterprises accelerate AI transformation; from infrastructure build-out to measurable business outcomes. The alliance combines Black Box's expertise in digital infrastructure, including data centers, network connectivity, modern workplace solutions, and managed services, with AIONOS's applied AI platforms and domain-led solutions, enabling organizations to build, deploy, and manage AI with security and resilience embedded at every layer. CP Gurnani, Co-Founder & Vice Chairman, AIONOS said, "India is at an extraordinary inflection point. We are not just consuming AI, we are building it, exporting it, and setting the agenda for how the world deploys intelligent technology at scale. This alliance between AIONOS and Black Box is a direct expression of that belief. Black Box brings the digital infrastructure engine spanning data centers, enterprise networks, and IoT across 35+ countries, and together we cover the entire journey from the physical layer to the AI application layer." The two companies will jointly collaborate in developing industry-focused solutions and expanding go-to-market opportunities across India, North America, EMEA, and APAC. In India, a key focus area will be the rapidly expanding Global Capability Centre (GCC) ecosystem, where the alliance is uniquely positioned to help GCCs build AI-ready infrastructure, deploy enterprise-grade AI solutions, and create intelligent, scalable operations that integrate seamlessly with their global parent organizations. "AI transformation begins with a strong digital foundation, and Black Box enables that foundation through mission-critical infrastructure, connectivity, and managed services that power enterprise operations worldwide. Combined with AIONOS's applied AI platforms and domain expertise, we can help organizations move from AI ambition to AI at scale, connecting infrastructure, operations, and intelligence to create measurable business value." said, Sanjeev Verma, President & CEO, Black Box. What enterprises gain through this alliance. For enterprises, this alliance delivers a unified approach to AI adoption across the full technology stack, from digital infrastructure and OT/IoT connectivity to industry-specific AI solutions, with security, resilience, and governance built into every layer. Every engagement is anchored in measurable business outcomes, including productivity improvements, cost optimization, revenue growth, and competitive differentiation, delivered through a single, globally capable, end-to-end alliance. "Enterprises do not need more AI ambition. They need a partner who can make AI real across their entire business. That is exactly what this alliance is built for. AIONOS brings the AI platform, data capabilities and vertical intelligence. Black Box brings the global infrastructure and delivery scale. Together, we give enterprises a single, accountable partnership that owns the transformation journey, from infrastructure to intelligence, from strategy to outcomes.", concluded, Simmi Dhamija, Chief Operating Officer, AIONOS.