Gibson Dunn

Global law firm advising on transactions

IS Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

The candidate must have at least five years of verifiable experience delivering technical training in the legal industry and corporate environment.
The candidate must have successful completion of training assignments, verifiable through evaluations or references.
The candidate must have solid knowledge of Windows 11, Microsoft 365, iManage, Microsoft Teams, and Adobe Acrobat.
The candidate must have experience with Apple iOS and macOS devices and legal applications such as Aderant Expert Time, Litera Compare, Litera Forte, InterAction, and Foundation.
The candidate must be comfortable delivering both one-on-one and group training.
The candidate must be able to translate technical concepts and terms into understandable terminology for participants.
The candidate must be able to work with audiences ranging from beginner, inexperienced users to advanced power users.
The candidate must be able to diffuse potential problems and work under challenging situations while maintaining a positive approach toward customers.
The candidate must be able to perform duties independently.
The position may require limited lifting of 25 pounds or less.

Responsibilities

Provide service to firm customers in assigned offices by responding to requests, analyzing needs, developing programs, and delivering training and information.
Schedule and deliver new-hire training for attorneys and staff in assigned offices.
Work with Global Services personnel to implement software rollouts.
Participate in firm-wide projects, including regression testing, business-needs analysis, software prototyping, research and development of best practices, and analysis of user reactions.
Research, plan, organize, and deliver training programs for attorneys and staff.
Write training materials as requested; evaluate and learn new programs and software upgrades and make recommendations for changes.
Distribute training aids such as bulletins, QuickCards, and handouts, and prepare these materials as needed.
Maintain a working relationship with Directors of Administration to determine specific office needs.
Execute the certification training program for designated staff as established by Human Resources.
Maintain visibility and communication with office members to determine training needs and provide just-in-time training as needed.
Participate as an active member of the local office by providing training and support.
Contact attendees and department representatives about training opportunities and maintain an updated calendar.
Schedule and prepare the physical classroom, conference room, or virtual classroom.
Maintain a working relationship with the Support Center and Support Services, including troubleshooting and escalating problems.
Work with the local IS technical team on projects.
Assist Directors of Administration with testing and evaluating potential hires, including assessing secretaries' technical skills during interviews, as needed.
Assist outside consultants with preparing and administering training programs, as needed.

Desired Qualifications

A four-year university degree or equivalent is preferred.
Experience with Camtasia, Captivate, or other e-learning production software is a plus.

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in London, as a member of the IS Training team, the primary role of the IS Trainer is to provide superior service to the firm’s customers in the assigned office(s) by responding to requests, analyzing needs, developing programs and delivering appropriate training and information.

This role reports to the IS Training Manager, Supervisor or Coordinator.

Responsibilities include:

Is expected to have an above-average proficiency and competency in all IS-supported software and hardware.
Schedules and delivers new hire training for all attorneys and staff in assigned offices.
Works closely with Global Services personnel to implement smooth software rollouts. Participates in Firm-wide projects including regression testing, analysis of business needs, prototyping of software, research and development of best practices and analysis of user reaction.
Research, plans, organizes and delivers training programs for all attorneys and staff.
Writes materials for training programs as requested; evaluates, learns and makes recommendations for changes for new programs and software upgrades.
Distributes training aids such as bulletins, QuickCards and handouts. May also be asked to prepare any of the above.
Maintains a working relationship with the Directors of Admin to determine specific needs within the office.
Executes certification training program to required staff as established by the firm’s Human Resources department.
Maintains visibility and communication with the members of the offices to determine training needs; offers “Just-in-Time” training as needed.
Participates as an active member of the local office to provide platinum-level service in training and support.
Contacts attendees and department representatives about training program opportunities (maintains an updated calendar).
Schedules and prepares the setup of the physical classroom, conference room or virtual classroom.
Maintains a working relationship with the Support Center and Support Services, actively participating in troubleshooting and problem escalation.
Works with local IS technical team on various projects. Position may require limited lifting (25 lbs. or less).
May assist Directors of Admin with testing and evaluating potential hires, e.g., assessing the technical skills of secretaries during interview process.
May assist outside consultants with preparation and administration of various training programs.

Qualifications:

Comfortable with one-on-one as well as group training.
Must have the ability to translate technical concepts and terms into understandable terminology for participants.
Ability to work with a diverse audience whose skills levels vary from the beginner, inexperienced user, to the advanced, power user.
Must have ability to diffuse potential problems and enjoy working under challenging situations, while maintaining a positive approach toward their customers.
Must be able to perform duties independently

Experience:

Minimum five years of verifiable experience delivering technical training in the legal industry and corporate environment.
Successful completion of training assignments, as verifiable through evaluations or references, is required.
Must have solid knowledge of Windows 11 operating system, Microsoft 365, iManage, Microsoft Teams and Adobe Acrobat.
Experience with Apple iOS/macOS devices as well as legal applications such as Aderant Expert Time, Litera Compare, Litera Forte, InterAction and Foundation is required.
Experience with Camtasia, Captivate or other eLearning production software is a plus.
A four-year university degree or equivalent is preferred

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

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For technical difficulties with our online application, please contact us at [email protected]. Our recruiting support team will respond as soon as possible.

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Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at [email protected]. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

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Notice to Recruitment Agencies: Gibson Dunn does not accept unsolicited resumes from recruitment agencies, headhunters, or vendors. Resumes sent to any Gibson Dunn employee or attorney, or submitted by an agency through the direct candidate application portal will not establish agency ownership of the candidate and Gibson Dunn will not be expected to honor an agency’s terms or pay any related fees. When a role is open for agency submissions, Gibson Dunn will notify our current agency partners and make the position available through our Agency Portal in Greenhouse. Only agencies that have been given portal access are authorized to submit candidates for consideration. Agencies without a current agreement that wish to be considered for future opportunities may contact [email protected]. Please do not send resumes to this address.

About the Company

Gibson Dunn

Global law firm advising on transactions

Gibson Dunn is a global law firm that advises clients on major transactions and disputes across many industries. It works by assembling cross-border legal teams of more than 2,200 lawyers in 23 offices to craft tailored strategies for each matter. The firm differentiates itself through its ability to blend precise legal work with a strategic, big‑picture outlook, building deep, ongoing partnerships with clients to help them navigate high-stakes challenges. Its goal is to provide trusted, effective legal guidance that helps clients protect and grow their interests in complex and unprecedented situations.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 1890

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