Gestionnaire ITSM - Easyvista, Automatisation & Exploitation Applicative
About the job
- At least five years of experience in IT operations, administration of ITSM tools, access-rights management, and process automation.
- Proficiency with an ITSM tool, ideally EasyVista.
- Knowledge of workflow management and process automation, with basic scripting and automation skills such as PowerShell, SQL, or equivalent.
- Strong knowledge of Active Directory, including accounts, groups, and permissions.
- Advanced use of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office.
- Rigor and organizational skills.
- Analytical and synthesis skills, with strong written and interpersonal communication.
- Service orientation and focus on quality.
- Autonomy, curiosity, and a proactive approach.
- Administer, configure, and develop the EasyVista platform.
- Design and maintain workflows, service catalogs, and forms.
- Contribute to process automation and continuous improvement of ITSM practices.
- Ensure the quality and consistency of the tool’s data.
- Perform daily operations for business applications and identity services, including Active Directory.
- Manage user accounts, groups, permissions, and access rights.
- Carry out routine operational tasks and first-level support.
- Participate in incident management, enhancements, and production deployments.
- Ensure compliance with operating procedures and security rules.
- Maintain IT repositories and inventories.
- Produce metrics, dashboards, and activity reports.
- Write and update technical documentation and procedures.
- Contribute to knowledge sharing and continuous service improvement.
About the company
Ayming helps businesses improve performance by combining specialized knowledge across innovation, operations, and people with hands-on collaboration. The firm works with clients to identify opportunities for growth, optimize processes, and maximize value from R&D and other funding, delivering practical action and measurable results. With 1,300 employees across 15 countries in Europe and North America and 30+ years of experience, Ayming differentiates itself through its deep cross‑disciplinary expertise, long-standing client relationships, and a proven track record of delivering return on investment, including generating about €1.1 billion per year in R&D funding for clients. The goal is to help clients go further by turning insight into concrete improvements that boost performance and funding.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Levallois-Perret, France
Founded
1986
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Simplify's Take
What believers are saying
- Andera Partners' January 2025 majority stake funds targeted acquisitions and growth.
- Ayming and ERM won £7m Innovate UK funding on 11 March 2026.
- Ayming's 2026 hiring and 1,497 employees signal continued commercial expansion.
What critics are saying
- UK HMRC scrutiny remains intense; Ayming's 3.6% enquiry rate depends on perfect compliance.
- Ayming's revenue depends on government incentives; tighter UK and EU regimes shrink demand.
- Andera's 2025 levered expansion plan plus acquisitions raises integration and execution risk.
What makes Ayming unique
- Ayming combines R&D tax, innovation financing, and HR consulting across 15 countries.
- Its Benchmark 2026 shapes client strategy on incentive design in 25 countries.
- Astolfi adds 75 Italian specialists, deepening Ayming's European innovation-financing footprint.
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Benefits
- Health Insurance
- Remote Work Options
- Hybrid Work Options
- Flexible Work Hours
- Meal Benefits
- Commuter Benefits
- Training Programs
- Professional Development Budget
- Performance Bonus