Full-Time

Authenticity Agent

Posted on 2/4/2025

Bazaarvoice

Bazaarvoice

1,001-5,000 employees

User-generated content for eCommerce marketing

Compensation Overview

$14 - $20Hourly

Mid

Remote in USA

Candidates must be residents of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC, or OH.

Category
IT Consulting
Consulting
Required Skills
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Earned a bachelor’s degree or equivalent international credential.
  • Live in and have authorization to work in the United States. MUST be a resident of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC or OH.
  • 3+ years of experience working in a fast-paced environment, preferred in online fraud prevention or investigation.
  • Able to attend mandatory training starting Monday, March 31, through April 3, 2025, 9am – 3pm Central Time.
  • Strong aptitude to identify trends, analyze data and explore new strategies.
  • Passion for analyzing and researching historical trends.
  • Confident in making decisions and acting when things are obscure.
  • Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics.
  • Consistently committed to working a semi-flexible schedule of 20 hours per week, including one, 2-hour shift on the weekend, once a month.
  • Excel at actively engaging with team members in a remote environment.
  • Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), and forums, and web applications.
Responsibilities
  • Utilize fraud detection applications to research and resolve potential fraud coming from user generated content, while applying Bazaarvoice's Authenticity policies and best practices.
  • Regularly review logged transactions to identify areas of opportunities to increase quality of work.
  • Attend 1:1 coaching sessions and team meetings as scheduled.
  • Leverage Slack regularly to engage with the team.
  • Utilize (Word, Excel, and Outlook, Google Drive, Google applications), online communication tools (Slack, Teams), and other web applications.
Desired Qualifications
  • Preferred experience in online fraud prevention or investigation.

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools for retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by amplifying the reach of client content through a vast retail network and partnerships with social media platforms, allowing for actionable purchase points. The goal is to empower brands and retailers to inspire consumer confidence and increase sales.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Austin, Texas

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven personalization tools enhance user experience and increase engagement.
  • Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.
  • Partnership with Attentive expands communication channels for personalized consumer interactions.

What critics are saying

  • Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.
  • Economic downturn reduces consumer spending on non-essential items, impacting demand.
  • Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

What makes Bazaarvoice unique

  • Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.
  • The company offers a powerful content engine that amplifies client content reach.
  • Strategic partnerships with social media platforms turn visual content into actionable purchase points.

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Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

4%

2 year growth

4%
GlobeNewswire
Nov 19th, 2024
Bazaarvoice Shopper Experience Index Vol 18: 88% of shoppers want an omnichannel experience, a third of shoppers say that includes social

AUSTIN, Texas, Nov. 19, 2024 (GLOBE NEWSWIRE) - Bazaarvoice, Inc., the leading provider of full-funnel authentic user-generated content (UGC) and social commerce solutions, today released its annual Shopper Experience Index, based on a survey of more than 8,000 global shoppers.

B&T
Jul 9th, 2024
Bazaarvoice Report Reveals A Third Of Australians Start Holiday Shopping Before October

Bazaarvoice has released its 2024 Australian Holiday Shopping Season Behaviour Report, offering key insights for marketers and retailers as they prepare for the holiday season.

BizBash
Apr 22nd, 2024
The Why Behind the Wow: How Purpose-Driven Experiences Drive Event Engagement

At ShopTalk 2024, Bazaarvoice unveiled an Experiential Vending Machine that did more than dazzle-it delved.

Bakersfield.com
Mar 5th, 2024
Bazaarvoice announces new AI-powered features, further delivering seamless, omnichannel...

AUSTIN, Texas, March 05, 2024 (GLOBE NEWSWIRE) - Bazaarvoice, the leading platform for full-funnel authentic user-generated content (UGC) and social commerce solutions, today introduced three new capabilities powered by Bazaarvoice HarmonyAI, the intelligent engine fueling all of the company's current and upcoming AI-driven capabilities.

Business Wire
Feb 20th, 2024
Callrail Labs Unveils Ai-Powered Self-Reported Attribution, Providing Even More Visibility Into The Lead Journey

ATLANTA--(BUSINESS WIRE)--Today, CallRail, the AI-powered lead intelligence platform, announced AI-driven, self-reported attribution capabilities (patent pending) as a part of its innovation program, CallRail Labs. With this capability, marketers and business owners can easily get visibility into the impact brand, word of mouth, social media, and other difficult to track marketing efforts have had on generating leads, providing a more complete picture of marketing performance. CallRail has provided digital marketing attribution for a business’s calls, texts and form fills since 2011. This insight is critical to ensuring businesses understand which campaigns are working and how to best optimize spend. The introduction of AI-powered self-reported attribution takes attribution to new heights, offering unprecedented access to greater insights about the buyer's journey and the influence of indirect marketing channels. Businesses can now:Leverage conversational AI to listen, understand, and report on when customers share crucial information about the often hidden upper funnel factors and stimulus that prompted their engagement or purchase decisions.Seamlessly merge digital attribution with self-reported attribution, enriching reporting capabilities by source.Marketers strive to understand attribution across the full funnel, from what drove initial awareness of the business to the last touch point before a sale

INACTIVE