All Accor

Global hotel management, franchising, loyalty program

Assistente de Reservas

Hotel Guest ServicesUpdated on Nov 11

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

Advanced English proficiency is required.

Responsibilities

Sell hotel rooms by providing clients with general information about the hotel's facilities and services and negotiating rates based on pre-established parameters.
Optimize revenue by encouraging add-on sales and contributing to increased hotel profitability.
Send reservation confirmations to clients.
Serve clients by providing general information and clarifications about the hotel and its rates in accordance with pre-established criteria and standards.
Build warm, polished, and personalized relationships with clients, facilitating services during the reservation process.

Descrição da vaga

Realizar o procedimento de venda dos apartamentos, prestando informações gerais aos clientes sobre as instalações e serviços do hotel, assim como negociando tarifas com base em parâmetros preestabelecidos.
Otimizar as receitas, estimulando vendas agregadas e contribuindo com a elevação do nível de rentabilidade do hotel.
Encaminhar a confirmação das reservas para os clientes.
Atender o cliente, prestando informações e esclarecimentos gerais sobre o hotel e suas tarifas, seguindo critérios e padrões preestabelecidos.
Estabelecer relação calorosa, elegante e personalizada com os clientes, atuando como agente facilitador de serviços, durante a sua reserva.

Qualificações

Informações adicionais

Necessário inglês avançado

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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