Full-Time

Help Desk Associate

Updated on 6/5/2024

Capstone Investment Advisors

Capstone Investment Advisors

201-500 employees

Global derivatives, volatility investment management

Venture Capital

Junior

London, UK

Required Skills
Customer Service
Android Development
Requirements
  • At least 2 years’ experience working for an investment company
  • Experience working with and supporting a trading environment
  • Experience supporting users in other parts of the world
  • Full knowledge of Microsoft 365 platform including Teams and SharePoint
  • Experience with video conferencing technology
  • Handle onboarding and offboarding responsibilities in coordination with HR
  • Assist users with remote access setup and troubleshooting using Citrix and Remote Desktop/VPN technology
  • Management of mobile device software for iOS and Android using Microsoft Intune
  • Willingness to learn and work within a team dynamic
  • Passionate about providing exemplary customer service
  • Experience providing white glove support for senior management
Responsibilities
  • Provide level 1 and 2 support to the firm’s employees across multiple locations
  • Perform basic administrative tasks including creating and managing accounts within a Microsoft Active Directory environment
  • Assist investment team members with related trading applications
  • Manage Help Desk tickets in a timely manner
  • Respond to employee issues via email, Teams, in person or direct call
  • Provide highest levels of customer service
  • Document issues in our ServiceNow ticketing system
  • Escalate issues as appropriate in a timely manner
  • Install, make changes and repair computer hardware and software
  • Follow-up with employees to ensure issues are resolved

Capstone Investment Advisors

Capstone Investment Advisors

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Capstone is a global, alternative investment management firm specializing in derivatives-based strategies and volatility, leveraging advanced technology to anticipate and harness the complexities of world markets.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, New York

Founded

2004

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

21%