speakit · Athens, Greece (Hybrid) · Full-time · Posted 2021-05-19

Workplace: hybrid

Department: German

We are seeking fluent German speaking Customer Service Consultants to support German speaking customers on the bank industry.

In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience!

Responsibilities:

Support customers via phone, chat & e-mail
Be an ambassador of our client and at the same time improve the card as a product
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners
Work towards reaching targets as set out by client statement of work as well as internal targets

Fluency in German
Very good written and oral communication skills in English
Exceptional communication & soft skills
Computer knowledge
Experience in customer service or customer facing roles would be considered an asset
Can do attitude, willingness to learn and reliability are essential to your success in this role
Willingness to relocate to historic Athens, Greece, or be a local candidate

Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary + 2 extra salaries per year
Monthly Performance Bonus
Health Package
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas

Only CVS in English will be reviewed

speakit

German Customer Support - Banking Sector