Workforce Management Manager - UKG Pro/Kronos

EY- Global Delivery Services (GDS) – People Consulting (PC) – Work Force Management (WFM) – UKG WFM Boomi Manager

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About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for Managers with expertise in Boomi Integration strategy within UKG Pro Workforce Management to join the GDS PC team. This is a fantastic opportunity to be a part of a leading global professional services organisation whilst being instrumental in the growth of the GDS PC team.

Your Key Responsibilities

• Develop UKG Pro WFM integration architecture, including end‑to‑end design with API‑led patterns, event‑driven frameworks using Boomi.
• Recommend best practices for implementing, managing, and governing integrations using the Boomi AtomSphere platform.
• Perform risk assessments, identify platform compatibility issues, and implement mitigation strategies.
• Manage code reviews to ensure compliance with quality, security, and platform standards.
• Translate complex technical requirements into clear deliverables, dependencies, and risk considerations.
• Participate in full lifecycle activities and ensure the integration aligns with business requirements.
• Serve as SME and advise the project delivery team during integration Build/Test activities.
• Ensure quality of delivery and all aspects of operational management.
• Manage engagement risks, project economics, escalations, and ensure effective planning and budgeting.
• Focus on delivering on client expectations while identifying opportunities to expand engagement value.
• Contribute to firm growth by delivering engagements, leading client sessions, offering subject‑matter expertise, supporting sales/business development, and shaping expansion opportunities.
• Manage and grow payroll consulting and WFM services capability; build relationships with global practices and achieve metrics around productivity, utilization, headcount growth, and penetration.
• Develop thought leadership, collateral, tools, methodologies, and frameworks to strengthen payroll consulting and WFM offerings.
• Act as counsellor and coach set goals, conduct performance reviews, and foster continuous learning and development.

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel nationally and internationally for client projects that are approved as per EY and country specific travel advisory guidelines.
• Demonstrates strong analytical capability and a structured approach to problem‑solving.

To qualify for the role, you must have

• 12 - 16 years of experience
• Minimum 8 – 10 years of experience with solid understanding of UKG Pro Workforce management solution processes.
• Experience of working in a consulting environment on global client projects in areas of time & attendance, work force management transformation and shared services advisory.
• Experience in team management; providing advice and guidance on client projects related with Workforce management processes and systems
• Boomi Professional Developer Certification/Badge.
• Strong knowledge of REST/SOAP APIs, JSON, XML, SFTP, WIM and SQL.
• Proficiency in Groovy scripting or JavaScript within Boomi is highly desired.

Ideally, you’ll also have

• Demonstrated technical proficiencies in Work Force Management; take a practical/business driven approach to solving complex global payroll client challenges
• Led Work Force Management project work streams from planning through to implementation – managing project resources and budgets effectively
• Designed payroll delivery options (consolidation of multiple payrolls, vendor advisory, shared service centre development, use of technology to generate efficiencies), and payroll transition management
• Supported other regions in client pursuit activities in the payroll and WFM space by developing proposals and presentations
• Ability to review current processes to identify key metrics to evaluate operational performance compared to internal performance objectives and Payroll industry leading practices benchmarks
• Facilitate and support the client in movement of the payroll delivery to a 3rd party outsource provider - developing a strong governance model to drive the vendor performance and delivery of services
• Project management experience
• Experience of working with a Big 4 consulting firm

What we look for

• Professionals who are independent, self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team.
• Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment.
• Professionals who are willing to work in an environment of continual professional development, drive to take on new responsibilities and projects and work experiences with clients across geographies.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. . 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.