Test Center Administrator

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries. 

Pearson VUE offers a great environment to start or grow your career. We are now hiring for a Test Centre Administrator to join our team based in Nairobi

Working Arrangements

• A 6-month temporary role.

• Working hours are not fixed and will vary - flexible approach to working is essential. Occasionally, roster maybe early morning or scheduled over weekends

• Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance.

Role

To perform the administration and invigilation of exams: including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. 

Key Responsibilities 

• Provide a high level of customer service. 

• Prepare equipment and test environment per company procedures to deliver testing.

• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures.

• Explain the test process to candidates and deal with other queries as required.

• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.

• Help to ensure a clean, professional, quiet testing atmosphere in the centre.

Essential Experience & Qualifications

• Good face-to-face communication skills with experience in a customer facing role.

• Ability to work with procedures and policy.  Strong attention to detail.

• Must enjoy working with people, have effective time management skills, Ability to work under pressure.

• Be comfortable in a quiet environment.

• PC literate.