In PersonIncludes off-site scheduled callouts and 24/7 call-out duty.
Field ServiceEquipment Field Service
About the job
Requirements
Possesses a certificate in a related field of practice.
Minimum one year of experience in a related field of practice would be an asset.
Understanding the operations, diagnosis, and maintenance of heavy equipment would be an asset.
Proficiency in the Microsoft Suite.
Strong customer service orientation.
Strong organizational skills with the ability to multitask.
Responsibilities
Perform basic, routine servicing of equipment according to the manufacturer’s specifications in the shop and off-site under supervision.
Assist with diagnosing and solving basic problems based on non-technical descriptions, both in the shop and off-site.
Work off-site on scheduled callouts.
Research repair jobs, including identifying required parts by part number.
Complete dealership-sponsored training within the specified timeframe.
Maintain updated knowledge of product and industry trends and methods.
Respond to call-out duty 24 hours per day, 7 days per week.
Maintain proper housekeeping practices during and after job completion.
Adhere to relevant Health, Safety and Environmental policies and procedures, and promote HSE awareness.
Perform other related responsibilities that may be required to enhance company operations.
Demonstrate oral and written interpersonal and communication skills.
Work as part of a team.
Job Purpose
This entry-level position is responsible for performing basic, routine servicing and assisted diagnostics on heavy equipment, engine systems, and power generation units under direct supervision. The incumbent supports off-site callouts and shop maintenance according to OEM specifications while actively completing dealership-sponsored training to develop technical proficiency in equipment repairs and HSEQ practices.
KEY RESPONSIBILITIES
Performs the basic, routine and required servicing of equipment according to the manufacturer’s specifications both in the shop and off-site under supervision.
Assist with diagnosing and solving basic problems from non-technical descriptions of the problem both in the shop and off-site.
Works offsite on scheduled callouts.
Demonstrates the ability to perform research for the repairs of jobs including identifying parts required by part number.
Completes dealership-sponsored training within the specified timeframe
Maintains updated knowledge of product and industry trends and methods.
Responds to Call-out duty 24 hours per day, 7 days per week.
Maintains proper housekeeping practices both during and after job completion.
Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
Performs other related responsibilities that may be required to enhance the operations of the Company.
KNOWLEDGE & EXPERIENCE
Possesses a certificate in a related field of practice.
Minimum one (1) year experience in a related field of practice would be an asset.
Understanding the operations, diagnosis and maintenance of heavy equipment would be an asset.
Proficiency in the Microsoft Suite.
KEY COMPETENCIES
Excellent interpersonal and communication skills both oral and written
Strong customer service orientation.
Strong organizational skills with the ability to multitask