Information Management Analyst

Job Summary:

The Information Management Analyst will support the design, development, implementation, and maintenance of digital information management solutions that enhance program delivery, monitoring, evaluation, accountability, and learning (MEAL).The role will focus on developing and maintaining digital data collection tools using CommCare, digitizing last-mile distribution processes for food distribution, strengthening data quality and reporting, and building the capacity of staff and implementing partners to effectively use digital systems. 

The analyst will also support the assessment, research, and evaluation of emerging technologies and digital solutions to identify practical, scalable, and context-appropriate tools that improve humanitarian programming, operational efficiency, accountability, and evidence-based decision-making.

Additionally, the Information Management Analyst will provide direct supervision and technical guidance to the Project Analyst - Data Visualization, overseeing work plans, monitoring performance, reviewing data analysis and reporting outputs, and supporting professional development to ensure the timely delivery of high-quality information products.

Roles and Key Responsibilities:

Digital MEAL and Last-mile Commodity Management

• Design, develop, test, and maintain the digital programming platform and workflows using digital tools to support MEAL and last mile commodity tracking activities across the program.
• Translate program and MEAL requirements into functional digital tools for beneficiary targeting and registration, routine monitoring, post-distribution monitoring (PDM), feedback mechanisms, and other data collection activities.
• Support the design, development, and implementation of digital solutions for tracking the distribution of food commodities and non-food items (NFIs) from distribution points to intended beneficiaries.
• Digitize key distribution processes, including beneficiary registration, identification, targeting, allocation, dispatch, receipt, and distribution verification.
• Support the integration of last-mile distribution systems with other organizational platforms, including MEAL, logistics, supply chain, and reporting systems.
• Work with program and partner teams to identify operational gaps and improve the efficiency, transparency, and accountability of commodity distribution.
• Work closely with program managers, technical leads and partners to gather requirements and ensure digital tools align with program objectives and indicator frameworks
• Work with MEAL and program teams to collect, organize, and map geographic data, including GPS coordinates captured through mobile data collection tools
• Integrate geographic data from CommCare and other data collection platforms into mapping tools for spatial visualization and analysis.

Capacity Building and Technical Support

• Provide training and regular coaching for program staff (MEAL, Commodity Management, logistics) on all relevant components of the Digital Programming platform and effective use of a web-based reporting system.
• Conduct training needs assessments and develop user-friendly training materials, standard operating procedures, user guides, and job aids.
• Support the onboarding of new users and partner organizations onto digital platforms, including account setup, user access management, and application configuration.
• Monitor user adoption and system utilization, identify capacity gaps, and recommend targeted support to improve effective use of digital solutions.

Data Management, Reporting, and Quality Assurance

• Support the establishment and maintenance of structured data management processes, including data dictionaries, indicator definitions, and standardized data collection tools.
• Support the development of dashboards, reports, and data visualizations using tools such as Power BI, where required.
• Support data management practices that promote secure data storage, appropriate access controls, confidentiality, and responsible data sharing.

Team Supervision and Performance Management

• Provide direct supervision, technical guidance, and day-to-day support to the Data Analyst, ensuring that assigned responsibilities and deliverables are completed accurately and on time.
• Establish clear work plans, priorities, performance objectives, and deliverables for the Data Analyst in alignment with project and organizational requirements.
• Monitor workload, progress against agreed deliverables, and adherence to reporting timelines, addressing performance gaps and operational challenges as they arise.

Preferred Qualifications:

• CommCare form development, application configuration, and deployment.
• Strong understanding of MEAL processes and humanitarian program data requirements.
• Knowledge of beneficiary registration, targeting, and last-mile distribution processes
• Experience with KoboToolbox, ODK, DHIS2, or other digital data collection platforms.
• Familiarity with digital commodity tracking, inventory management, and distribution systems.
• Experience with APIs, data integration, and interoperability between digital platforms.
•  Staff supervision experience including coaching, mentoring, and staff capacity development.
• Strong coordination, communication, and stakeholder management skills.

Knowledge, Skills and Abilities:

• Ability to work to meet deadlines in multiple tasking environments.
• Demonstrated experience of supervising, mentoring, or providing technical guidance to staff responsible for data management, analysis, or information systems.
• Experience planning and coordinating workloads, monitoring deliverables, and reviewing the quality of analytical outputs.
• Experience coordinating cross-functional teams and working with MEAL, program, and operational stakeholders.
• Proactive, result-oriented, and a team player.
• Strategic, analytical, systems thinking, and problem-solving skills, with the capacity to see the big picture, make sound decisions, and offer creative solutions.
• Strong communication and interpersonal skills, with demonstrated strength in relationship management and ability to communicate technical ideas and concerns in a non-technical manner to a wide range of staff

MEAL Competencies:

• Demonstrates solid knowledge and ability, and can apply Monitoring, Evaluation, Accountability, Learning, Analysis and Critical Thinking, ICT for MEAL and Management in MEAL Competencies with minimal or no guidance, in the full range of typical situations. Would require guidance to handle novel or more complex situations.
• Demonstrates basic knowledge and ability and, with guidance, can apply MEAL in Design Competency in common situations that present limited difficulties.

Required Languages: Excellent verbal and written communication in English, with the ability to write reports.

Travel: Must be willing and able to travel to the field up to 40%. 

Supervisory Responsibilities: Project Analyst - Data Visualization

Key Working Relationships :

• Internal: County-based MEAL compliance and technical staff, Supply chain and commodity management teams, CRS Information and Communications Technology (ICT)/GKIM staff.
• External: Implementing partner M&E officers and consortium partner staff, and peer agencies’ staff. 

Basic Qualifications:

• Bachelor’s degree in information systems, computer/ software engineering, or IT related field or equivalent experience. Master’s degree would be a plus.

• Minimum 5 years of experience in information management and digital data solutions focused on MEAL.

• Experience supporting MEAL data collection, data management, and reporting in humanitarian or development programs.

• Experience digitizing operational processes, preferably involving beneficiary registration, food assistance, NFI distribution, or supply chain tracking.

• Experience researching, assessing, and documenting technology solutions.

Agency Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability - Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others - Works effectively in intercultural and diverse teams.
• Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change - Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others - Builds the capacity of staff to reach their full potential and enhances team and agency performance.
• Strategic Mindset - Understands role in translating, communicating, and implementing agency strategy and team priorities.

Disclaimer: 

This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with the position. 

What we offer: 

CRS offers a comprehensive benefits package and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world. CRS' talent acquisition procedures reflect our commitment to protecting men, women, boys and girls safe from abuse, exploitation, and harm.

All qualified candidates are encouraged to apply for this position, especially those from marginalized and people with disabilities backgrounds 

Data Protection/Disclaimer: 

Catholic Relief Services is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. 

Recruitment Disclaimer: 

We wish to notify that CRS does not demand or charge any fee/charges from the aspiring candidates for considering their candidature, or at any time during the recruitment process, nor have we authorized any individual, agency or firm to recruit candidates for us. Any person seeking employment with CRS needs to be cautious and not trust any agency or individual claiming to be our representative and charging fees for providing/securing employment with us.

By applying this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect, and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics.