Full-Time

CRM Application Specialist

Posted on 8/28/2024

SugarCRM

SugarCRM

501-1,000 employees

CRM software for customer relationship management

Data & Analytics
Enterprise Software

Compensation Overview

$70k - $90kAnnually

Mid

Remote in USA

Fully remote within the U.S. only.

Category
IT Consulting
Consulting
Required Skills
Agile
Sales
Communications
Marketing
SCRUM
Requirements
  • 3-5 years of experience in CRM
  • 3-5 years of experience in consulting and/or relevant customer facing roles
  • Demonstrated experience with solutions involving CRM, ERP, CPQ, Middleware, Marketing Automation, and other enterprise applications. An understanding of APIs and methods to integrate various applications is useful
  • Exceptional written and verbal communications skills required to understand business requirements and document them into best-in-class Solution Designs
  • Experience in professional services engagements with Business Analysis and Project Management responsibility preferred
  • Experience facilitating requirements sessions with business users, IT and senior management
  • Experience working with global and offshore teams beneficial
  • Understanding of implementation methodology and practices – Agile, SCRUM, etc
  • Open to domestic travel (up to 30%)
  • Experience with Sugar products preferred
Responsibilities
  • Solving your clients’ business challenges by designing and implementing solutions to meet those objectives
  • Becoming the trusted solution expert during implementation of Sugar products
  • Leading system configuration through design and technical configuration activities
  • Delivering extraordinary customer relationships and taking ownership for ensuring success of client projects
  • Coordinating projects and deliverables
  • Spending 50-75% project delivery activities with billable utilization
  • Maintain a deep understanding of CRM best practices
  • Represent Sugar Projects as an application expert
  • Training clients on how to use Sugar products
  • Work across the SugarCRM organization to ensure customer needs and deliverables are met. Work collaboratively with Sales, Customer Experience, Product, Engineering and other members of the Sugar Projects organization to achieve department goals and objectives

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Company Stage

Late Stage VC

Total Funding

$135.4M

Headquarters

Cupertino, California

Founded

2004

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.
  • The company has been recognized as a leader in the CRM industry by multiple awards.
  • Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

What critics are saying

  • Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.
  • Rising data privacy regulations could increase compliance costs for SugarCRM.
  • Subscription fatigue may impact SugarCRM's recurring revenue model.

What makes SugarCRM unique

  • SugarCRM offers a highly customizable CRM platform for diverse business needs.
  • The company integrates advanced analytics and automation for personalized customer experiences.
  • SugarCRM's platform supports seamless integration with other business tools and systems.

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Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

INACTIVE