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Nevada National Security Site

Manages nuclear deterrent stewardship and emergencies

IT Support Specialist 3

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNorth Las Vegas, NV, USA$27.81 - $41.72 /yr

About the Job

Requirements

  • An Associate’s degree or equivalent and at least 3 years of progressive experience.
  • Demonstrated expertise providing Tier III technical support and owning complex technical problems through resolution.
  • Advanced knowledge of standards, practices, and procedures for hardware, operating systems, and application software.
  • Ability to troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
  • End-to-end troubleshooting skills across systems, networks, and applications.
  • Experience developing test plans, overseeing testing, verifying reliability, and managing deployments.
  • Proficiency with Active Directory, including user, group, and computer management and Group Policy administration.
  • Proficiency with System Center Configuration Manager for imaging, software deployment, patch management, and endpoint administration.
  • Experience with VMware virtual environments and server virtualization.
  • Experience administering, configuring, and supporting Office 365 (Microsoft 365) services and applications.
  • Support and troubleshoot Mac and Windows operating systems.
  • Familiarity with Linux systems and environments.
  • Understanding and experience with Azure cloud services, including Azure Active Directory.
  • Experience with Intune for mobile device management and endpoint management.
  • Experience designing, implementing, and troubleshooting Group Policies.
  • Proficiency in scripting languages such as PowerShell, Bash, or Python.
  • Experience automating routine IT tasks and workflows.
  • Strong oral and written communication skills to explain technical concepts clearly to non-technical users.
  • A customer service orientation and commitment to positive user experiences.
  • Ability to work effectively in a collaborative team environment.
  • Ability to work flexible hours if required; duties may exceed 40 hours per week and occasionally require off-shift work.
  • Maintain technical knowledge of and follow industry trends for automation equipment, hardware, operating systems, and application software.
  • Valid driver’s license.
  • Pass a pre-placement physical examination, including drug screening, and required pre-employment drug testing and background reviews.
  • Be able to obtain and maintain a DOE Q-level security clearance; eligibility requires U.S. citizenship and being at least 18 years old. A federal background investigation and subsequent reinvestigations are required, and a counterintelligence evaluation, potentially including a counterintelligence-scope polygraph, may also be required.

Responsibilities

  • Diagnose and resolve advanced user-facing hardware, software, and network issues to minimize downtime and support business continuity.
  • Manage and prioritize client requests and issues through the ticketing system, providing timely support by phone, chat, and in person.
  • Analyze recurring problems to identify root causes and implement sustainable solutions that prevent future issues.
  • Lead installation, configuration, and upgrades of hardware, operating systems, and application software, ensuring performance and compatibility.
  • Oversee equipment relocation and setup at the North Las Vegas facility while minimizing disruption to users.
  • Monitor critical hardware and software performance and address potential vulnerabilities or inefficiencies.
  • Administer Microsoft Office 365 services, including user provisioning, security configurations, and advanced features.
  • Maintain awareness of software license agreements, including Microsoft, Adobe, and MathWorks, to support cost-effectiveness and compliance with DOE and NNSS requirements.
  • Maintain and update Active Directory distribution groups.
  • Maintain and update the Office 365 instance.
  • Develop and modify IT processes and procedures to improve efficiency, operations, and service delivery.
  • Prepare documentation, procedures, and reports for IT systems and administrative functions.
  • Develop and deliver user training on hardware, software, and IT best practices.
  • Mentor and guide junior team members.
  • Monitor conformance to IT plans and initiatives.
  • Report technical problems, development issues, and related activities to management with actionable recommendations.
  • Complete special projects and initiatives assigned by management.
  • Take individual responsibility for environment, safety, health, and quality processes within personal control, and prioritize personal and co-worker safety.
  • Comply with established environment, safety, health, and quality regulations and procedures.
  • Promptly correct or report hazards and potential hazards to supervision.
  • Participate in MSTS environment, safety, health, and quality initiatives.

Desired Qualifications

  • Familiarity with Splunk or another log management platform.

About the Company

Nevada National Security Site

Manages nuclear deterrent stewardship and emergencies

The Nevada National Security Site supports national security by maintaining the U.S. nuclear deterrent, providing nuclear and radiological emergency response capabilities and training, and advancing nonproliferation efforts, while also preserving the environment of its Cold War legacy. It uses specialized facilities, labs, simulations, and controlled experiments to develop and demonstrate detection, response, and stewardship capabilities in collaboration with national laboratories and federal agencies. Its approach combines government-led missions with hands-on testing, emergency training, and environmental stewardship, setting it apart through its integrated, federally overseen program. The goal is to strengthen national security by keeping a safe deterrent, improving emergency response and nonproliferation work, supporting national-lab experiments, and protecting the environment for future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
North Las Vegas, NV
Founded
Not listed

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