Customer Service & Operations Analyst - Anti-money Laundering
About the job
- Knowledge and experience of anti-money laundering processes and procedures, including awareness of current trends, policies, and regulations.
- Ability to work accurately, meet deadlines, and maintain a high level of attention to detail.
- Understanding of the financial services industry and its customers.
- Knowledge of banking products, processes, and systems.
- Good written and spoken communication skills.
- For roles in Jersey or the Isle of Man, applicants who do not already live there must have the right to live and work in the chosen location.
- Support customers through the onboarding and account-opening journey, ensuring a positive customer experience and timely resolution of queries.
- Gather, review, and validate customer information to meet onboarding, anti-money laundering, and Customer Due Diligence requirements.
- Process, authorise, and investigate customer cases in line with agreed Key Performance Indicators, Service Level Agreements, policies, and regulatory requirements.
- Develop specialist knowledge of anti-money laundering, Know Your Customer, and financial crime controls.
- Identify potential risks and escalate concerns appropriately to support the bank’s financial crime responsibilities.
- Participate in initiatives to improve customer service, onboarding processes, and operational efficiency.
- Support process training, knowledge sharing, and continuous improvement across the team.
About the company
NatWest Group is a financial services group that helps customers with everyday money needs and long-term planning, including buying a home, investing, growing a business, and pursuing a more sustainable future. Its products come from a range of banking and financial services across multiple businesses, delivered through digital and traditional channels. The company works by understanding what matters to customers—their priorities, goals, and challenges—and then offering services and expertise to help them navigate change and make progress. It differentiates itself by combining a broad set of financial offerings with an emphasis on an inclusive culture, flexible working, and a technology-driven approach to anticipate and respond quickly to customer needs. The goal is to be simpler, more integrated, and more capable of delivering impact for customers, so both customers and NatWest Group can succeed together.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1968
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Simplify's Take
What believers are saying
- H1 2026 operating profit rose 20% to £4.3 billion, lifting full-year guidance above 19% RoTE.
- NatWest plans buybacks from full-year 2026 results, signaling surplus capital and management confidence.
- Housing Plus and other social-housing lending deepens sticky, low-risk relationships across the UK housing sector.
What critics are saying
- Amplifi Capital collapsed after NatWest-backed funding, exposing underwriting and partner-risk scrutiny through 2026.
- Coutts debanking lawsuits keep reputational and conduct costs alive, with fresh claims filed October 2026.
- Wealth expansion integration fails if Evelyn synergies miss targets and costs exceed the £300 million budget.
What makes NatWest Group unique
- Evelyn Partners acquisition strengthens NatWest’s wealth platform, adding £71.7 billion AUMA in 2026.
- NatWest’s Stamford office approval restores U.S. relationship coverage after ring-fencing rules eased in 2025.
- Cleareye.ai deployment automates trade finance compliance, reducing manual processing across NatWest’s commercial bank.
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Benefits
Health Insurance
Paid Vacation
401(k) Company Match
Flexible Work Hours
Company News
NatWest has provided £246 million in new funding to Housing Plus Group to support the expansion of affordable housing across Shropshire, Stafford, Telford and Wrekin. The package includes a revolving credit facility, a term loan and a social loan. Housing Plus Group manages more than 33,000 homes, offering social and affordable rented housing, low-cost and shared ownership options, and supported housing. The funding will enable the not-for-profit association to invest in new homes, enhance existing properties and maintain care and support services. The deal forms part of NatWest's commitment to the UK social housing sector. The bank has provided more than £25 billion to housing associations between 2018 and 2025, and aims to deliver a further £10 billion by 2028.
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NatWest Group is expanding into the US market after retreating following the financial crisis over a decade ago. The bank has received approval from the Federal Reserve to establish a representative office in Connecticut, which will enable it to strengthen relationships with US customers and market products to American companies. The expansion builds on NatWest's existing US presence, including a licensed broker-dealer in Stamford, Connecticut. Changes to UK ring-fencing rules in January 2025 removed restrictions that had prevented ring-fenced UK banks from establishing branches outside the European Economic Area, giving NatWest greater flexibility for international growth. The strategy follows NatWest's return to private ownership and its £2.7 billion acquisition of Evelyn Partners. The bank's strong profitability has provided financial capacity to invest in new growth opportunities.
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Barclays, HSBC, Lloyds and NatWest are among the first banks globally to implement Swift's new consumer payments framework, becoming the first in the UK to do so. The initiative, launched earlier this year and already supported by over 60 banks across 25 countries, will initially benefit customers receiving money from Australia, China, India and Turkey, and those sending money to Australia. The framework ensures recipients receive the full amount sent with no unexpected deductions, faster transfer times with potential instant delivery, transparent upfront costs showing fees and exchange rates, and end-to-end tracking capabilities. Swift's Adam Bealey said the framework represents an important step forward for UK payments, whilst HSBC's Mark Evans emphasised the bank's commitment to simpler, faster and more transparent international money movement.