IT Help Desk Technician
About the job
- Strong experience in Windows environments, Active Directory, and network infrastructure.
- Experience overseeing multi-site operations is strongly preferred.
- Healthcare or long-term care experience is preferred.
- Proven ability to manage vendors and IT projects.
- Strong problem-solving and decision-making skills.
- Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
- Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards.
- Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities.
- Assist with onboarding and offboarding processes, including system access setup and equipment deployment and retrieval.
- Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues.
- Ensure data security and confidentiality by following company policies related to system access and protected information.
- Escalate complex technical issues to appropriate internal teams or external vendors as needed.
- Maintain inventory of IT equipment and coordinate repairs or replacements.
- Experience overseeing multi-site operations.
- Healthcare or long-term care experience.
About the company
Magnolia Health Systems supports care facilities in Indiana through corporate services and teams working in assisted living, skilled nursing, and pediatric care. Its accounting office handles accounts receivable, accounts payable, payroll, and general ledger work for long-term care, assisted living, and independent living facilities. The organization recruits clinical, administrative, maintenance, dietary, and technology staff for named care locations as well as its central office. Its recruiting network also includes Keystone Nursing Academy, which teaches a practical nursing program through classroom, clinical, and simulation instruction. The company is headquartered in Indianapolis, Indiana.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Indianapolis, IN
Founded
N/A
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Simplify's Take
What believers are saying
- Entry route: Alexandria offers a state-approved nursing-assistant course combining classroom instruction, hands-on training, and clinical experience.
- Education support: the employer advertises tuition assistance and student-loan repayment programs on its recruiting page.
- Immediate holiday pay: recruiting benefits state holiday pay starts without a waiting period.
What critics are saying
- Office attendance: Indianapolis IT support requires reliable in-person commuting for every scheduled workday.
- Physical patient care: the Shelbyville therapy position requires extended standing, bending, and heavy lifting.
- Training is conditional: completing the Alexandria nursing-assistant class does not guarantee permanent employment.
What makes Magnolia Health Systems unique
- Pediatric capability: Especially Kidz respiratory therapists handle ventilators, tracheostomy changes, high-flow humidification, and cough-assist therapy.
- Clinical teaching limits: Keystone Nursing Academy caps each clinical preceptor at ten students during practicum.
- Medication-aide refreshers: corporate site publishes annual in-service videos and post-tests across three parts.
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