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Smile Doctors

Orthodontic practice management and support organization

Practice Director

Clinical Support & Patient AdministrationPosted on Nov 13
Full-timeAlbert Lea, MN, USAIn-person

About the Job

Requirements

  • Internal candidates must have 2 years of clinic experience within Smile Doctors or an affiliated practice clinic.
  • External candidates must have 2 years of supervisory experience.
  • External candidates must have a high school diploma.
  • Candidates must have strong written and verbal communication skills.
  • Candidates must be able to maintain confidential information.
  • Candidates must be immediately proficient with software applications, including Microsoft Office Suite.
  • Candidates must be able to work independently with limited supervision.
  • Candidates must have strong coaching and conflict resolution skills.
  • Candidates must demonstrate the ability to meet or exceed performance goals.
  • Candidates must have strong time management skills and be able to multitask and prioritize work.

Responsibilities

  • Oversee clinic operations with support from the Doctor, driving people management, growth, profitability, patient experience, and achievement of profit and loss goals.
  • Participate in marketing activities to improve the local brand reputation.
  • Partner with the Doctor to create a positive clinical culture and ensure team behaviors reflect clinical excellence and high patient care standards.
  • Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values.
  • Ensure the clinic team is trained on and adopts new tools, protocols, and initiatives.
  • Understand and monitor profit and loss statements to achieve monthly goals.
  • Build relationships within the local dental community and participate in local marketing efforts.
  • Manage controllable costs, including labor hours and supplies.
  • Serve as a liaison between the Doctor and the team regarding work assignments and schedules, clinical priorities, and job performance.
  • Handle patient escalations to resolve them in a mutually beneficial way.
  • Cover roles in the clinic when business demands.
  • Follow established protocols to ensure compliance with Occupational Safety and Health Administration, Health Insurance Portability and Accountability Act, and State Dental Board regulations.

Desired Qualifications

  • Orthodontic or dental experience is preferred for external candidates.
  • A bachelor's degree is preferred for external candidates.

About the Company

Smile Doctors

Orthodontic practice management and support organization

Smile Doctors is the largest orthodontic-focused dental support organization in the United States, affiliating with and acquiring orthodontic practices to provide back-office and practice-management support. It handles operations, accounting, marketing, HR, and revenue-cycle management so clinicians can focus on patient care, and it offers a joint venture option where doctors keep local ownership, plus de novo openings and tuck‑in acquisitions to grow the footprint. The network includes 550+ locations across 36 states and is the leading Diamond Plus Invisalign provider. Its goal is to help orthodontists grow their practices and reach more patients by delivering scalable support and handling the business side of the practice.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$675M
Headquarters
Dallas, TX
Founded
2015

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