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Medtronic

Medical device maker advancing therapies

Associate Clinical Specialist - Pain Interventions

Implementation & Technical Account ManagementPosted on Nov 12
Full-timeBinghamton, NY, USA

About the Job

Requirements

  • A High School Diploma or GED and at least 4 years of clinical or medical sales experience, an Associate’s Degree and at least 2 years of clinical or medical sales experience, or a Bachelor’s degree.
  • A valid driver's license and active vehicle insurance policy are required; the driving record will be reviewed.
  • The role requires use of healthcare universal precautions to minimize exposure to infectious disease and radiation.
  • The role requires flexibility to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, nights, and overnight travel within the assigned or neighboring districts.
  • The role requires the ability to work autonomously with little direction outside clinical events and attend national meetings, district meetings, and other training as requested.
  • The role requires wearing a 7–9 lb protective lead apron for extended periods in the operating room and lifting up to 40 lbs.
  • The role requires sitting, standing, and/or walking for 8 or more hours per day and frequently bending, stooping, squatting, and balancing.
  • The role requires close and distance vision, depth perception, and the ability to adjust focus when traveling and operating a personal computer.
  • The role requires driving approximately 50% of the time within the assigned territory and may require overnight travel.
  • For a Baccalaureate degree earned outside the United States, the degree must satisfy 8 C.F.R. § 214.2(h)(4)(iii)(A).

Responsibilities

  • Represent Medtronic during surgical procedures by ensuring necessary equipment and products are available, providing technical support and device selection, and programming and testing device systems.
  • Manage patients through all phases of the clinical process and educate them on the features and benefits of Medtronic products.
  • Provide clinical support during surgeries, re-programming, troubleshooting, and follow-ups in hospitals and clinics.
  • Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
  • Maintain working knowledge of competitive products.
  • Educate and train physicians, hospital personnel, and office staff on products and therapies through one-on-one teaching sessions, formal in-services, education programs, seminars, and outside symposia as directed by the quarterly Plan of Action.
  • Assist Management and the Sales Training department with education and training of new employees in the district.
  • Complete required event reporting and documentation using Medtronic technology tools.
  • Place orders with customer service for pending purchase orders and product replacement.
  • Work with materials management to collect purchase orders for cases covered in the territory or district.
  • Manage case-coverage inventory, including timely transactions for products used, sold, or transferred; maintaining required cycle-count accuracy; executing product retrievals; turning over inventory within a reasonable timeframe; and not implanting expired or held products.
  • Contribute to quarterly goals associated with initiatives at the district, regional, and/or national level.
  • Partner with sales representatives to achieve territory or district business goals and document quarterly activities using provided business tools.
  • Visit accounts to replenish literature and establish and maintain relationships with office staff.
  • Regularly use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet.
  • Manage business expenses and budgets effectively and within the required timeframe.
  • Maintain understanding of applicable quality policy and system requirements.
  • Complete new-hire therapy training as directed by medical education and complete corporate compliance training by its due date.
  • Travel to cover district cases as needed and occasionally cover cases in other districts at the Clinical Manager’s discretion.

Desired Qualifications

  • A Bachelor’s degree in a healthcare-related field.
  • A Master’s degree.
  • Registered nurse or healthcare professional experience in a sterile environment.
  • Clinical experience with implantable neurological products and patient care.
  • Experience servicing medical personnel on product use.
  • Experience with a medical device or pharmaceutical company, and clinical experience in neurology, neurosurgery, orthopedics, the operating room, pain management, or home health care.
  • Understanding of basic reimbursement and the healthcare environment.

About the Company

Medtronic

Medical device maker advancing therapies

Medtronic develops medical devices that diagnose, monitor, and treat chronic diseases. Its products include implantables, sensors, and therapies used in cardiovascular care, diabetes management, and neurostimulation, working by interacting with the body to regulate or monitor physiological processes. The company differentiates itself through a long history of device development, strategic acquisitions like Covidien, and a broad, diversified portfolio across therapeutic areas. Its goal is to improve patients’ health outcomes by delivering integrated medical technologies and solutions for disease management.

Company size
10,001+
Company stage
IPO
Headquarters
Fridley, MN
Founded
1949

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